+
+

Related Products

  • Datagate Telecom Billing
    12 Ratings
  • Cadebill
    1 Rating
    Visit Website
  • Xero
    5,952 Ratings
    Visit Website
  • Melio
    2,212 Ratings
    Visit Website
  • Sage Intacct
    8,776 Ratings
    Visit Website
  • Invoice Home
    5,709 Ratings
    Visit Website
  • EBizCharge
    207 Ratings
    Visit Website
  • Monk
    8 Ratings
    Visit Website
  • Regpack
    393 Ratings
    Visit Website
  • Odoo
    1,714 Ratings
    Visit Website

About

Invoice Cloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates. With Invoice Cloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients.

About

MaxBill drives the operational transformation forward, supporting businesses on their journey to hyperautomation to help create, market and monetize new and existing services. Our smart BSS solution, built for both enterprises and SMBs, serves as a solid foundation for the company’s intelligent, partner- and customer-centric, data-driven and compliant digital ecosystem. We have been successfully implementing our solution to support telecommunication, utilities, gaming and energy service providers’ growth in highly competitive, rapidly-changing markets. Gain total control of your commercial operations with seamless integration of service connection life cycle with a complete meter-to-cash functionality, including billing, metering, payments, debt collection and revenue management. Grow your business, offer a new range of connected services and take advantage of the fast-moving market trends with our MaxBill technology-powered, automated billing and revenue management platform.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes looking for a powerful Billing and Provisioning solution

Audience

Service providers searching for a billing and invoicing platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.7 / 5
features 1.7 / 5
design 1.3 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Absolutely no pros to this company at all. Several years ago, they used to have good customer service. Now you can't even get to anyone. No one replies to inquiries.
  • Autopay works fine for me, but that's about all the "pro" I can think of.
  • I don’t have any pros. I’m using to pay my taxes but I’m not able to use autopay as I was able to it with the website used previously by my city.

Cons

  • No way to contact customer support. The phone system just leads to a dead end and disconnects (with a very unhelpful "Have a great day!" message before abruptly disconnecting).
  • I have to autofill my username and password and click log-in as fast as possible, and I actually get logged in after 5-8 log-in attempts. It takes multiple times of this lengthy log-in procedure to get anything done since my session times out after about 15-20 seconds of each log-in. Contacting my utility provider is of no use. They don't seem to be familiar with their own billing system.
  • My city switched last year to Invoice Cloud. I’ve configured autopay as I was used to with the old site. But it doesn’t work properly: for each bill, I’ve 2 withdrawals on my savings account. The issue is that Bank Of America transforms your savings account to a checking account if you’ve more than 3 withdrawals per billing period. Since I used my savings to other bills, these 2 withdrawals are really annoying. I got already 2 notifications from Bank Of America, so I disabled the autopay before my savings is transformed. The support is weak. I contacted them about my issue; they told me it was a bad configuration by the city. I contacted the city hall, which contacted them to get some support with the configuration. The support told the city hall it was not possible to avoid the problem. Strange, I never heard about a software that can not be corrected.

Pros & Cons from Real Users

Pros

  • User-friendly interface, and comprehensive functionality. 100% process automation - automation of routine tasks saves time on invoice processing and reduces the likelihood of errors. Technical support responds quickly to inquiries and resolves issues efficiently.

Cons

  • The setup and configuration took longer than expected and required significant effort.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Invoice Cloud
Founded: 2009
United States
www.invoicecloud.net

Company Information

MaxBill
Founded: 1996
United Kingdom
maxbill.com

Alternatives

IntelliPay

IntelliPay

Convenient Brands

Alternatives

Cadebill

Cadebill

MCL Systems
UtilityBilling

UtilityBilling

Utilibill
VertexOne

VertexOne

Vertex

Categories

Categories

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Supported
Customer Portal Not Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Not Supported
Invoice History Not Supported
Mobile Payments Supported
Multi-Currency Not Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Not Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Not Supported
Tax Calculator Not Supported

Billing and Provisioning Features

Billing & Invoicing Supported
Carrier Access Billing Supported
Contract Management Not Supported
Customer Accounts Not Supported
Customizable Billing Supported
Flexible Rate Tables Not Supported
Internet Supported
Order Management Not Supported
Post-Paid Systems Supported
Pre-Paid Systems Supported
Provisioning Not Supported
Rating Not Supported
Self Service Portal Supported
Service Order System Not Supported
VoIP Not Supported

Recurring Billing Features

Customer Portal Supported
Deferred Billing Supported
Discount Management Supported
Dunning Management Supported
Invoice History Supported
Multi-Currency Not Supported
Multi-Period Recurring Billing Supported
Payment Processing Supported
Recurring Donations Supported
Subscription Billing Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Not Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Not Supported
Service Call Management Not Supported
Trash Supported
Water Supported
Work Order Management Not Supported

Accounts Receivable Features

ACH Payment Processing Supported
Billing & Invoicing Supported
Check Processing Supported
Collections Management Supported
Online Payment Processing Supported
Overpayment Processing Supported
Partial Payments Supported
Receivables Ledger Supported
Recurring Billing Supported

Government Features

Budgeting & Forecasting Supported
Code Enforcement Supported
Compliance Management Supported
Fixed Asset Management Not Supported
Inventory Management Not Supported
License Issuance Supported
Permit Issuance Supported
Purchasing & Receiving Not Supported
Self Service Portal Supported
Taxation & Assessment Supported
Utility Billing Supported
Work Order Management Not Supported

Loan Servicing Features

Accounting Management Not Supported
Amortization Schedule Not Supported
Application Management Not Supported
Auto Loans Supported
Automatic Funds Distribution Not Supported
Business Loans Supported
Collateral Tracking Not Supported
Collections Management Supported
Compliance Management Supported
Construction Loans Supported
Customer Database Not Supported
Fee Management Not Supported
Investor Management Not Supported
Loan Processing Supported
Student Loans Supported

Utility Management Systems Features

Billing & Invoicing Supported
Cable Supported
Customer Management Supported
Demand Planning Not Supported
Electricity Supported
Natural Gas Supported
Plant Management Not Supported
Service Call Management Not Supported
Trash Supported
Water Supported
Work Order Management Not Supported
Workforce Management Not Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Supported
Customer Portal Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Not Supported
Invoice History Supported
Mobile Payments Not Supported
Multi-Currency Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Not Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Supported
Tax Calculator Not Supported

Billing and Provisioning Features

Billing & Invoicing Supported
Carrier Access Billing Supported
Contract Management Supported
Customer Accounts Supported
Customizable Billing Supported
Flexible Rate Tables Supported
Internet Supported
Order Management Supported
Post-Paid Systems Supported
Pre-Paid Systems Supported
Provisioning Supported
Rating Supported
Self Service Portal Supported
Service Order System Supported
VoIP Supported

Recurring Billing Features

Customer Portal Supported
Deferred Billing Supported
Discount Management Supported
Dunning Management Supported
Invoice History Supported
Multi-Currency Supported
Multi-Period Recurring Billing Supported
Payment Processing Supported
Recurring Donations Supported
Subscription Billing Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Not Supported
Billing & Invoicing Supported
Cable Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Not Supported

Commission Features

Affiliate Management Supported
Agency Commission Supported
Commission Calculations Supported
Commission Scheduling Supported
Commission Tracking Supported
Compliance Management Supported
Flat Commissions Supported
Incentive Programs Supported
Multi-Tiered Commissions Supported
Percentage Commissions Supported
Sliding Scale Commissions Supported
Split Commissions Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Partner Relationship Management (PRM) Features

Asset Management Supported
Business Plans Not Supported
Channel Marketing Automation Not Supported
Collaboration Tools Supported
Compliance Management Supported
Deal Management Supported
Deal Registration Supported
Lead Generation Not Supported
Lead Sharing Not Supported
Partner Onboarding Supported
Partner Portal Supported
Performance Metrics Supported
Rewards Programs Supported
Workflow Management Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Supported
Forecasting Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Supported
Sales Reports Supported
Scheduled / Automated Reports Supported

Robotic Process Automation (RPA) Features

Analytics Not Supported
Attended Automation Supported
Code-free Development Supported
Image Recognition Not Supported
Optical Character Recognition Not Supported
Process Builder Supported
Third Party Application Integration Supported
Unattended Automation Supported

Subscription Management Features

Cancellation Management Supported
Discount / Coupon Management Supported
Dunning Management Supported
Enrollment Management Not Supported
Product Catalog Supported
Recurring Billing Supported
Revenue Recognition Supported
Revenue Recovery Tools Supported
Self Service Portal Supported
Subscription Plan Management Supported
Tax Management Supported
Trial Management Supported
Usage Tracking/Analytics Supported

Integrations

MeterData4U Supported

Integrations

MeterData4U Not Supported
Claim Invoice Cloud and update features and information
Claim Invoice Cloud and update features and information
Claim MaxBill and update features and information
Claim MaxBill and update features and information