Teamwork Desk

Teamwork Desk

Teamwork.com
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+

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About

Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.

About

Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands searching for a complete Community solution

Audience

Teamwork Desk is ideal for businesses wanting to build better relationships with their customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75 per month
Free Version
Free Trial

Pricing

$7 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Invision Community
Founded: 2002
United States
www.invisioncommunity.com

Company Information

Teamwork.com
Founded: 2007
Ireland
www.teamwork.com

Alternatives

Alternatives

vBulletin

vBulletin

vBulletin Solutions
SutiDesk

SutiDesk

SutiSoft
Jostle

Jostle

Jostle Corporation

Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Mailchimp
Stackreaction
APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
Jira Work Management
Make
Mapbox
Membrane
Salesforce
Sourcetable
Teamwork.com
Wufoo
elevio

Integrations

Mailchimp
Stackreaction
APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
Jira Work Management
Make
Mapbox
Membrane
Salesforce
Sourcetable
Teamwork.com
Wufoo
elevio
Claim Invision Community and update features and information
Claim Invision Community and update features and information
Claim Teamwork Desk and update features and information
Claim Teamwork Desk and update features and information