PolarPuffinPolargate
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Related Products
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About
IntuitiveStay is a guest feedback and staff performance platform for independent B&Bs, guesthouses and boutique hotels. Not chains.
Guests scan a QR code to leave private feedback in under 60 seconds. Low scores trigger instant red alerts. High scores nudge guests toward public reviews. All feedback feeds into the Guest Connection Score™ (GCS), a four-pillar emotional intelligence metric.
Happy returning guests who opt in receive a personalised email inviting them to book direct next time, cutting OTA commission entirely.
Monthly anonymous staff surveys detect flight risk before it becomes a resignation. Staff earn a portable EI credential built from real guest nominations.
Free plan available. Paid plans from £27.99/month. No contracts. No per-user fees.
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Independent B&Bs, guesthouses and boutique hotels. Restaurants and cafes.
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
£34.99
Free Plan - £0.00
HomeHost (For Airbnb owners) £27.99/mo HomeHost Plus £59.99/mo Host Plan £34.99/mo Partner Plan £79.99/mo Founder Plan £189.99/mo Additional Properties £25/mo
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationIntuitiveStay
Founded: 2026
United Kingdom
www.intuitivestay.com
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Company InformationPolargate
Spain
polarpuffin.com/en
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Alternatives |
Alternatives |
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Categories |
Categories |
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Reputation Management Features
Campaign Management
Not Supported
Gamification
Supported
Response Management
Supported
Review Generation
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Supported
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Integrations
Booking.com
Not Supported
Google Business Profile
Not Supported
Tripadvisor
Not Supported
Zapier
Supported
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Integrations
Booking.com
Supported
Google Business Profile
Supported
Tripadvisor
Supported
Zapier
Not Supported
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