Intiveo vs. Updox Comparison


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		Related Products Modento Our cloud-based, user-friendly patient communication and engagement platform is a truly all-in-one solution to the everyday needs of your dental practice. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly layers on top of your Practice Management System to improve your daily efficiency and save your staff hours of time scanning documents and making phone calls. Modento is helping offices across the country improve their case acceptance, acquire and retain more patients, and increase their profitability. 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The AI Clinical Assistant powers ambient listening, auto-transcription, and chart action items to eliminate documentation burden. AI-generated pre-visit summaries, insurance card capture, and AI Narrative Insights automate clinical, financial, and administrative workflows. AdvancedMD enables providers to focus on patient care by minimizing repetitive tasks. The platform supports revenue cycle management via a multi-clearinghouse model — including Waystar — improving billing accuracy and cash flow. Password Breach Detection and secure AWS cloud hosting keep practice data protected and accessible from any device, anywhere. It delivers an integrated, intelligent solution that enhances productivity, patient outcomes, and practice performance. 2 Ratings Visit Website RXNT RXNT is an ambulatory healthcare technology pioneer that empowers medical practices and healthcare organizations to succeed and scale through innovative, data-backed, AI-powered software. 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Pay as you go from 3 cents per fax page and 2 cents per SMS, with no contracts, no hidden fees, and wallet funds that never expire. Why businesses choose Notifyre: - Live chat, phone, and email support from a local U.S. team - A dedicated account manager who guides you through 10DLC registration (the approval US carriers require for business texting) - Free BAA for medical and health organizations, with HIPAA compliance standard on every plan - ISO 27001 certified with AES 256-bit encryption, user access controls, audit trails, and 99.99% uptime Fax features: online fax platform, email to fax and fax to email, fax API, online fax numbers, free fax number porting, and fax broadcast to 20,000+ recipients. Text messaging features: SMS and MMS online, email to SMS, SMS and MMS API, mass texting and SMS marketing, subscriber and opt-out management, bulk contact upload, SMS templates, and personalization fields. Book a 15-min demo for one-on-one 10DLC guidance. 63 Ratings Visit Website iPlum iPlum is a mobile first solution for business professionals. iPlum works on your existing smartphone without changing carriers. Get best call quality & text in any situation. Give a professional touch for your business with phone tree virtual extensions. Works well for both large businesses and solo professionals. Promptly respond to your calls & texts during business hours and send them directly to your voicemail during non-business hours. Organize your team with a centralized portal. Add and manage iPlum users with different profiles and permissions in a corporate account. Tell your customers you care by automatically sending smart business text for missed calls or texts. Attach a signature for your texts. Texting in legal or healthcare business requiring HIPAA compliance, use secure channels with encryption. Your clients get FREE iPlum app to send you secure texts. 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About Patient communication software that's personal. Effortlessly connect with your patients through automated and customizable appointment confirmations, recall reminders, booking requests, and reputation management. Text, email, and voice reminders are personalized, right down to specific appointment types and tailored to your dental practice. Send messages in multiple languages. Whether you are a dentist with one staff, multi-location clinics, an Academic institution, or a DSO with multiple offices, Intiveo is customizable and configurable for all your patient communication needs. Intiveo’s after-care feels more personal and reassures patients that they chose the right endodontist, helping to eliminate negative online reviews and increase referrals.	About Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Dentists searching for an advanced Appointment Scheduling platform	Audience We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.6 / 5 ease 2.5 / 5 features 2.3 / 5 design 2.5 / 5 support 1.2 / 5 Read all reviews
	Pros & Cons from Real Users Pros NONE. Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule Claim their products are HIPAA certified. One could look on their website to see what they are offering. It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice. Easily integrates with EHR, and this is the only pro I can think of. Cons THIEVES AND LIARS - They locked me into an extra year through lies. Customer service and “Leadership” are fair to awful Poor customer service. Overpriced products. In our opinion they border on being a sham operation. When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months. 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Intiveo Founded: 2010 Canada intiveo.com	Company Information Updox Founded: 2008 United States info.updox.com/patient-communication
Alternatives MaxAssist	Alternatives Medsender
RelevantMD Relevant Inc	eFax Corporate Consensus Cloud Solutions Inc
Luma Health	Buzz Medical Messenger Skyscape
Solutionreach	TigerConnect
Artera View All	DocVilla PS3G View All
Categories Appointment Reminder Supported Appointment Scheduling Supported HIPAA Compliant Messaging Supported Patient Engagement Supported Patient Relationship Management (PRM) Supported	Categories Healthcare Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Home Health Care Supported Long Term Care Supported Medical Practice Management Supported Patient Engagement Supported Patient Experience Supported Patient Relationship Management (PRM) Supported Pharmacy Supported Remote Patient Monitoring Supported Telemedicine Supported
Patient Engagement Features Appointment Scheduling Supported Care Planning Not Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Not Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Show More Features Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Not Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Not Supported Client Database Not Supported Group Scheduling Not Supported Mobile Access Supported Multi-Location Supported Online Booking Not Supported Online Payments Not Supported Recurring Appointments Supported Room Booking Management Not Supported	Patient Engagement Features Appointment Scheduling Supported Care Planning Not Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Show More Features HIPAA Compliance Features Access Control / Permissions Not Supported Audit Management Not Supported Compliance Reporting Supported Data Security Supported Documentation Management Supported For Healthcare Not Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported Home Health Care Features Billing & Invoicing Not Supported Charting Not Supported Electronic Signature Supported Employee Tracking Not Supported Medication Database Not Supported Patient Intake Supported Scheduling Supported Time / Task Reporting Not Supported Long Term Care Features Claims Management Not Supported Clinical Care Not Supported EHR Not Supported Electronic Health Record Not Supported For Home Care Providers Supported For Nursing Homes Supported Geriatric Care Not Supported MDS Review Not Supported Patient Records Not Supported Staff Scheduling Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Supported Physician Scheduling Supported Pharmacy Features Automatic Refills Not Supported Barcode Generation Not Supported Claims Management Not Supported Compounding Not Supported E-Prescribing Not Supported Electronic Signature Supported Forms Management Supported Insurance Processing Not Supported Inventory Management Not Supported Multi-Store Management Not Supported Online Refills Not Supported Pill Database Not Supported Pill Imaging Not Supported Point of Sale (POS) Not Supported Prescription Processing Not Supported Rx Image Scanning Not Supported Signature Capture Not Supported Remote Patient Monitoring Features Dashboard Supported Data Import/Export Not Supported HIPAA Compliant Supported Mobile Payments Not Supported Monitoring Device Integration Not Supported Patient Engagement Supported Patient Portal Supported Patient Records Management Not Supported Patient Surveys Not Supported Reminders Supported Virtual Visits Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Not Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Not Supported Remote Treatment Plans Not Supported Teleradiology Not Supported Video Conferencing Supported
Integrations Amazing Charts EHR Not Supported Azalea EHR Not Supported BestRx Not Supported CareLogic Not Supported DrChrono Not Supported Intergy EHR Not Supported MacPractice MD Not Supported OrthoTrac Supported PointClickCare Not Supported Practice Fusion Not Supported PracticeWorks Supported Rx30 Pharmacy System Not Supported Sensei Cloud Supported Veradigm EHR Not Supported WinOMS Supported WinRx Not Supported Show More Integrations View All 4 Integrations	Integrations Amazing Charts EHR Supported Azalea EHR Supported BestRx Supported CareLogic Supported DrChrono Supported Intergy EHR Supported MacPractice MD Supported OrthoTrac Not Supported PointClickCare Supported Practice Fusion Supported PracticeWorks Not Supported Rx30 Pharmacy System Supported Sensei Cloud Not Supported Veradigm EHR Supported WinOMS Not Supported WinRx Supported Show More Integrations View All 13 Integrations
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