Intermedia Unite vs. WorkHub Connect Comparison


Intermedia Unite Intermedia	WorkHub Connect WorkHub	+	+
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About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.		About WorkHub Connect is a team conferencing tool that enables you to chat, make phone calls, and have video calls with your team members. It is especially effective in the hybrid work environment. Its intelligent Team Wall feature captures the live headshots of the users after regular intervals, giving an experience of working in a real-time. Additionally, WorkHub Connect provides widgets to enable live support and external communication on your websites. Some of its features are: - Intelligent Team Wall - Single Click calling - Uninterrupted Internal Communication - Chat Without Limits - Swift Screen Sharing And much more. It is also available on mobile devices to give you a seamless experience of communication on the go.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes searching for a complete Business VoIP solution		Audience Insurance, Hospitality, Software Companies, Healthcare, Transportation, Retail, SaaS Based Companies, Advertising Companies
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Free Trial		Pricing $3/user/month Setup Cost: $299 Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.3 / 5 design 3.5 / 5 support 4.2 / 5 Read all reviews
Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.		Pros & Cons from Real Users Pros Screen sharing is much easy. You can also record the calls. You don't have to type the name of a person, rather you can see the headshots of people online on Team Wall and can get connected to any particular person with a single click. I've been using WorkHub Connect for more than three years. I'm not going to use another application after utilizing it. It is equipped with all the necessary features. Sharing files and sharing a screen work perfectly. Swift screen sharing, unlimited chats, simple calling. You can record the calls too that is really amazing. Single click calling, screen sharing, adding multiple people to the existing call. Easy file sharing and group messaging. I liked the seamless calling and swift screen sharing feature. You can also record the meetings up to unlimited length. Cons Sometimes, not opening the window makes you appear offline. I cannot have one window open for Chats and another for examining the files about a chat. I must switch what's showing in my one window to move back and forth. Notifications should have the option to be muted in groups. Thread design is not appealing. It needs to be redesigned. Requires some bugs fixes and needs to be matured a bit more.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Intermedia Founded: 1993 United States www.intermedia.com		Company Information WorkHub Founded: 2022 United States www.workhub.ai/connect/
Alternatives 3CX		Alternatives WorkHub
Yeastar P-Series PBX System Yeastar		maaiiconnect M800
NXTPulse		8x8 Work 8x8
Dialpad Connect Dialpad		ooVoo
Nextiva View All		Huddle.Team View All
Categories AI Receptionists Business Phone Systems Business VoIP Call Center Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) SIP Trunk Team Communication Telephony UCaaS Unified Communications Video Conferencing Web Conferencing Workforce Optimization (WFO)		Categories Video Conferencing Web Conferencing
Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management		Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Salesforce ALGO CDK Global ERA-IGNITE Google Contacts Google Meet HiBob HubSpot CRM Microsoft 365 Microsoft Dynamics 365 NetSuite CRM Sales Robots ServiceNow Slack Trello Zendesk Zoho Projects Zoho SalesInbox monday AI work platform Show More Integrations View All 22 Integrations		Integrations Salesforce ALGO CDK Global ERA-IGNITE Google Contacts Google Meet HiBob HubSpot CRM Microsoft 365 Microsoft Dynamics 365 NetSuite CRM Sales Robots ServiceNow Slack Trello Zendesk Zoho Projects Zoho SalesInbox monday AI work platform Show More Integrations View All 5 Integrations
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