Interactions TrusteraInteractions
|
||||||
Related Products
|
||||||
About
The only real-time way to ensure PCI compliance with zero interruption to the customer experience. Interactions Trustera operates in real-time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI). Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences. World’s only real-time, audio-sensitive redaction platform. Ability to secure and protect your agents wherever they are, onsite or remote. Peace of mind for your customers knowing their data is protected. Reduce fraud and risk associated with collecting PCI data in the voice and digital channels. Secure capture of PCI with no disruption to customers.
|
About
Live chat is preferred by customers when comparing different offers or services in real time. Allows customers to directly connect with an agent to solve their problems or share sensitive information. Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive operator assistance to build customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support. Provide human interaction, create new up-sell and cross-sell opportunities, and boost agent productivity. Engage with visitors on complex requests with the touch of a button, without having to wait on hold. Businesses are able to seamlessly communicate with their online guests directly on their website, using any combination of video, voice, chat, and collaboration tools such as assisted browsing and form and document sharing.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Contact centers and companies in need of a solution to protect payment card information
|
Audience
Businesses searching for a next generation Customer Engagement platform
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationInteractions
Founded: 2004
United States
www.interactions.com/products/trustera/
|
Company InformationVivocha
Founded: 2012
Italy
www.vivocha.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
|
||||||
Integrations
Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk
|
Integrations
Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk
|
|||||
|
|
|