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About

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

About

Rapidly integrate xPression’s rules-based assembly, interactive editing and document output capabilities. xPression provides an open architecture that enables seamless integration with systems of record and departmental applications including customer service, customer relationship management, enterprise content management, human capital management, finance, legal, and more. The application integration capabilities of xPression enable organizations to embed document personalization and generation services in any Java, Microsoft, or Web-based application, and easily call xPression from business workflows to generate documents in real time or queue them up for batch processing. xFramework, the published API for xPression, includes a comprehensive set of SOAP and RESTful Web Services, Java API, and JMS facade to rapidly integrate xPression’s rules-based assembly, interactive editing, and robust document output capabilities with new or existing enterprise systems.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity

Audience

Organizations looking for customer communication management software to optimize customer experience, efficiency and reduce costs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IntelePeer
Founded: 2003
United States
intelepeer.com/platform/

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-xpression/xpression-enterprise-edition

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Alternatives

Hyland Content Composer

Hyland Content Composer

Hyland Software
thinQ

thinQ

Commio
DocOrigin

DocOrigin

Eclipse Corporation
CCM Platform

CCM Platform

Azuba Corporation
Cincom Eloquence

Cincom Eloquence

Cincom Systems

Categories

Categories

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Integrations

Adobe Acrobat
Adobe Dreamweaver
Adobe InDesign
Amazon
Cisco Webex
Facebook
IBM FileNet Content Manager
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Microsoft Word
Numeracle
OpenText Documentum
Salesforce
Slack
Smartsheet
Viber
WhatsApp
Zendesk

Integrations

Adobe Acrobat
Adobe Dreamweaver
Adobe InDesign
Amazon
Cisco Webex
Facebook
IBM FileNet Content Manager
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Microsoft Word
Numeracle
OpenText Documentum
Salesforce
Slack
Smartsheet
Viber
WhatsApp
Zendesk
Claim IntelePeer and update features and information
Claim IntelePeer and update features and information
Claim OpenText xPression and update features and information
Claim OpenText xPression and update features and information