Integrify vs. ServicePRO Comparison


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About Integrify is a low-code, cloud-based workflow automation platform that helps businesses build automated processes, design dynamic forms, create self-service portals and dashboards, track performance, and review activity audit trails. Thanks to our open API, Integrify can integrate with most enterprise applications like ERP, CRM, HRIS, etc. That means our customers can freely move data between systems as part of any process. We also offer a dedicated account manager, full implementation services, and coaching to help make every automation project successful. -Unlimited Forms -Unlimited Processes -Unlimited File/Document Storage -Unlimited Transactions/Requests -Unlimited Audit Trails -Unlimited Reports/Dashboards -Branded Self-Service Portal -API Integration -Free Workflow App Starter Templates -Dedicated Account Manager	About Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Medium to Large enterprises across all industries	Audience Companies searching for an enterprise grade service desk request management software
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30/mo/user Subscription-based. Named or concurrent user options available. Unlimited processes, forms, reports, file storage, transactions, audit trails. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros #1- It helps businesses to run more efficiently. #2- Its reports feature helps us to understand and monitor business growth. #3- Works seamlessly and helps to automate workflow. Integrify is a resourceful tool it makes effective automated workflow. It's very easy to make business workflow automated operational. Shares powerful reports to analyze. - Be it finance, IT, HR or anything else, you can use Integrify to automate processes that you were previously using e-mails and people to do. - Can be a blessing for teams where peer reviewing is necessary and so many people have to participate in a process at different stages. Cons #1- We had an overall positive experience with it. Integrity worked great for me. It's an excellent tool for automation. - It can take a while for all the people involved to understand and set up the software, especially if the workflow is huge. The learning curve can be steep depending on the application.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Integrify Founded: 2002 United States www.integrify.com	Company Information Help Desk Technology International www.servicepro.solutions
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Categories Business Process Automation Supported Business Process Management Supported Compliance Supported Document Collection Supported Forms Automation Supported Process Documentation Supported Service Request Management Supported Workflow Automation Supported Workflow Management Supported	Categories Help Desk Supported Service Request Management Supported
Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Supported Compliance Features Archiving & Retention Supported Artificial Intelligence (AI) Not Supported Audit Management Supported Compliance Tracking Supported Controls Testing Supported Environmental Compliance Supported FDA Compliance Supported HIPAA Compliance Supported Incident Management Supported ISO Compliance Supported OSHA Compliance Supported Risk Management Supported Sarbanes-Oxley Compliance Supported Surveys & Feedback Not Supported Version Control Supported Workflow / Process Automation Supported Forms Automation Features Approval Process Control Supported Archiving & Retention Supported Collaboration Supported Document Indexing Supported Drag & Drop Supported Full Text Search Supported Remote Document Access Supported Rules-Based Workflow Supported Text Editing Supported Version Control Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Not Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Deltek Costpoint Supported GovWin IQ Supported IBM Cognos Analytics Supported Microsoft Dynamics 365 Supported Microsoft SharePoint Supported Okta Supported Oracle Cloud Infrastructure Supported Oracle PeopleSoft Supported Planview Portfolios Supported SAP CRM Supported SAP Concur Supported SAP Crystal Reports Supported Sage Accounting Supported Salesforce Supported Slack Supported Tableau Supported Wufoo Not Supported Zapier Not Supported Show More Integrations View All 16 Integrations	Integrations Deltek Costpoint Not Supported GovWin IQ Not Supported IBM Cognos Analytics Not Supported Microsoft Dynamics 365 Not Supported Microsoft SharePoint Not Supported Okta Not Supported Oracle Cloud Infrastructure Not Supported Oracle PeopleSoft Not Supported Planview Portfolios Not Supported SAP CRM Not Supported SAP Concur Not Supported SAP Crystal Reports Not Supported Sage Accounting Not Supported Salesforce Not Supported Slack Not Supported Tableau Not Supported Wufoo Supported Zapier Supported Show More Integrations View All 2 Integrations
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