Inteam

Inteam

Inconcert
+
+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

SEMYOU holidayPLANNER represents the ideal solution for teams to administer the absence of all employees from different teams. Employees themselves can use various views to see at a glance when which person present or absent. Restricting the view to the user and absence-type level is possible as needed using an interactive filter. That way it's possible for example to display the employee's "vacation days" or " outside appointments" and be able to plan accordingly. Each user can populate and administer only his own absences in holidayPLANNER. Via a personal user area, it's possible to display all of one's own absence entries, and to change them accordingly as needed. On the other hand, new entries can be quickly created in the entire application via an interactive function menu. To avoid one's own overlaps, the system checks fully automatically whether or not an absence entry already exists for the given period.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Businesses looking for a leave management platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$5 per user per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

SEMYOU
Founded: 2008
United States
www.semyou.com/apps/holidayPlanner

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
LeaveTrack

LeaveTrack

Captured Sparks
Basic Online Holiday & Leave

Basic Online Holiday & Leave

Basic Business Systems
AgentTime

AgentTime

Portage Communications

Categories

Categories

Leave Management Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inspeech Supported

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inspeech Not Supported
Claim Inteam and update features and information
Claim Inteam and update features and information
Claim SEMYOU holidayPlanner and update features and information
Claim SEMYOU holidayPlanner and update features and information