Inteam

Inteam

Inconcert
+
+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

Roosted is an AI-driven workforce-management platform designed for organizations with large on-demand or event-based staff. It automates the entire staffing lifecycle, from smart scheduling that considers availability, credentials, location, seniority, and team compatibility, to real-time distribution of schedules via employee mobile apps, to automated time and attendance tracking and integration with payroll. The system supports mobile check-in/out, geo-fencing, selfie verification, shift trading, and credential-based role assignments, while historical worker-performance data enables more accurate staffing decisions and forecasting. Roosted centralizes requests, shift swaps, and changes in one platform, sending updates directly to workers and reducing calls, texts, and scheduling errors. It also automatically links time-tracking data with payroll or downstream systems, enabling faster, more accurate payments and better budgeting visibility.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Workforce operations leaders and staffing managers wanting a solution to streamline scheduling, time-tracking and compliance for mobile and credentialed teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$2.50 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

Roosted
Founded: 2019
United States
www.roostedhr.com

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
AgentTime

AgentTime

Portage Communications
Parim

Parim

Parim Workforce Software

Categories

Categories

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Claim Inteam and update features and information
Claim Inteam and update features and information
Claim Roosted and update features and information
Claim Roosted and update features and information