Insightrix Communities vs. Viber Comparison


Insightrix Communities Insightrix Research	Viber Viber Media	+	+
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		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,089 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. 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We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 1,881 Ratings Visit Website SurveyJS SurveyJS is an embeddable, self-hosted, white-label form builder for teams building custom forms, surveys, questionnaires, and other data collection tools inside web applications. It runs entirely on the client and is fully compatible with all modern JavaScript frameworks, including React, Angular, and Vue. SurveyJS integrates with any backend, giving you full control over data, security, user access, deployment, and business logic. Instead of hardcoding forms, you can empower non-technical users to generate and edit JSON schema-based form configurations through a drag-and-drop form builder. Create dynamic forms with custom conditional logic, validation, multilingual support, PDF export, and analytics. Ideal for SaaS, enterprise software, HR, healthcare, fintech, and other regulated industries, SurveyJS helps teams reduce engineering effort, standardize data collection, maintain full control over data, and deliver unlimited forms that match their brand and feel native to users. 64 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,194 Ratings Visit Website Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 1,729 Ratings Visit Website Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. 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About Create inspiring online communities with Insightrix Communities, a leading online community software for brands and organizations looking to co-create with their customers or stakeholders. Insightrix Communities offers market researchers, communicators, and engagement professionals a complete solution to their research and community consultation needs. The platform features robust online community management tools, quantitative research and qualitative research tools, and a best-in-class user experience that is second to none.	About Communities on Viber bring people together — Take part in a conversation on any topic you’re passionate about. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. Family meeting, group hangout, or yoga class—everything can happen on group chat, video, or voice calls. Take back what you didn't mean to send— from all members of the chat. Be part of public groups with people who share your same passions—from brands to influencers. Communities are the new social and the best way to bring people together. Think group chat, only with unlimited members, more admin control and new conversation features. Call any landline or mobile number in the world, even if they don't have Viber. Buy a Viber Out subscription and start calling!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Brands looking for a complete Customer Engagement platform	Audience Anyone looking for a calling and messaging app
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 4.4 / 5 features 4.0 / 5 design 4.4 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Works well as a desktop messaging app, synced with the android version. But the alternatives are much better, thus this is not to be recommended. (+) Viber desktop application and very good sync with the desktop application. (+) Transfer of photos and videos without drop in quality. (+) It can seamlessly do group calling with more users without a drop in quality. (+) Self-erasing messages is a great way of cleaning up space. This was one of the first instant messaging app I had on my iPhone. Simple to set up and uses your phone number and instantly shows all other contacts that have Viber. It has stickers which is a fun way to communicate with friends and family. Great group calling support and quality with 20 people and more. Has message encryption so your privacy is safe. It can connect more than 200 people in group chat. Video quality is very good even on unstable connection. Funny stickers and emojis. Can join many global public community to make new friends. Love how easy it is to use to send messages internationally at no additional cost when they also have Viber. Cons This software insists to interrupt you by its updates, which become available very frequently, and which you have no choice but to be interrupted by, since the app doesn't give up till you restart it, then opens up its blog page each time. There is no option to turn this incredibly annoying behaviour off. Irritated customers writing reviews such as this one, ensue. Also, the advertising is very obtrusive. (-) No blocking of calls feature. (-) Nonavailability and limited audience base which is a drawback. (-) Too many stickers and gifs make it annoying. (-) There is no backup option for your chat like in WhatsApp. Needs more innovative features to catch up with its competitors. App crashes sometimes and have to close the app via switcher and open again. Sometimes doesn't detect mobile data. I never faced any issue on usage of this app. It works very well for what it made for. Super easy to use which I can't think of any cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Insightrix Research Founded: 2001 Canada insightrixcommunities.com	Company Information Viber Media Luxembourg www.viber.com
Alternatives Crowdtech	Alternatives Brosix
SelfCommunity Quentral	ICQ
Toluna Start Toluna	JioChat Reliance Jio Platforms
SurveySparrow	LINE Naver
Platos Pax Republic View All	Facebook Messenger Meta View All
Categories Community Supported Customer Engagement Supported Market Research Supported Survey Supported	Categories Community Supported Customer Communications Management Supported Customer Engagement Supported Encrypted Messaging Supported International Calling Supported Live Chat Supported Messaging Supported Team Chat Supported
Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Not Supported Group Management Not Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Not Supported Website Management Not Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Supported Show More Features Market Research Features Benchmarking Not Supported Compensation Management Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Not Supported Phone-Based Not Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Supported Supports Audio / Images / Video Supported	Community Features Content Management Not Supported Content Moderation Not Supported Discussions / Forums Supported Event Management Not Supported Group Management Supported Ideation / Crowdsourcing Not Supported Member Directory Not Supported Membership Management Not Supported Social Media Management Supported Website Management Not Supported White Label Not Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported Show More Features Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported
Integrations AdMachine Not Supported AnyChat Not Supported BotDelive Not Supported CS-Cart Free Not Supported Callnote Not Supported Flowlu Not Supported Generative Studio X by OneReach.ai Not Supported GnomGuru Not Supported HORISEN Business Messenger Not Supported Jihosoft iPhone Data Recovery Not Supported KidLogger Not Supported Kommo Not Supported Mobile Tracker Free Not Supported Proxy Market Not Supported RemOnline Not Supported SleekFlow Not Supported Spyrix Phone Tracker Not Supported TeleSign Not Supported Whelp Not Supported respond.io Not Supported Show More Integrations	Integrations AdMachine Supported AnyChat Supported BotDelive Supported CS-Cart Free Supported Callnote Supported Flowlu Supported Generative Studio X by OneReach.ai Supported GnomGuru Supported HORISEN Business Messenger Supported Jihosoft iPhone Data Recovery Supported KidLogger Supported Kommo Supported Mobile Tracker Free Supported Proxy Market Supported RemOnline Supported SleekFlow Supported Spyrix Phone Tracker Supported TeleSign Supported Whelp Supported respond.io Supported Show More Integrations View All 119 Integrations
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