SocialBugCRM

SocialBugCRM

SocialBug
+
+

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About

Sell More. Service Better. Unleash your company’s full potential with Sales & Installation and Warranty Management Software. Proactive Timers and alerts ensure nothing ever falls through the cracks. Efficient. Collect the right information and eliminate duplicate data entry. Productive. Get the job done right the first time and reduce the number of call-backs. Accountable. Improve visibility across all departments with real-time data & analytics. Trusted by Industry Leaders. We're proud to serve companies both big and small. InsightPro Warranty & Service Management simplifies managing claims by streamlining the processes end-to-end within an organized system that provides a consistent & efficient workflow to complete claims faster, reduce costs and ensure nothing falls through the cracks. The cloud-based system is intuitively designed for ease-of-use, requires minimal configuration to deploy this solution quickly.

About

SocialBugCRM helps companies stay connected to customers and streamline business processes. We are able and most importantly willing to customize our CRM to fit your unique requirements. We have built the core of our CRM to integrate seamlessly with your website, thus adding additional modules is relatively streamlined. If you require a module that we do not have, please ask us and we may be willing to build it for you. SocialBugCRM will create an interactive widget on your website and works with your existing sites secure authentication. Easily create a seamless single sign-on from your website into our CRM. An example use case would be for affiliate party plan companies, once your website user authenticates, they can click on the widget to enter into the CRM and create party orders. Another example would be for any type of membership website in which you want to offer your end customers a custom portal where your specific business rules have been digitized business.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Window and door manufacturers, distributors, wholesalers and retailers looking for a warranty management software

Audience

MLM companies, Affiliate companies, Party Plan companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$25.00/month
Price start at $25/month but it depends on modules/features enabled + usage fee which is based on CPU time / Bandwidth / Database usage.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing! There are no pros to list here. I waited and paid for 6 years for them to get it working properly.

Cons

  • With no exaggeration... The support rep is an extreme abuser when on their end things are broken. He will also tell you to pay when they have a glitch or something needs fixed to improve their software. He will always tell you that they don't need you because they have better customers who pay more. I have stored tons of emails of verbal abuse. On top of it all the product is very outdated, slow, hard to use and constant bugs and glitches. The worst company I have ever dealt with! Leaving for other software has been a huge relief and saved a ton of money vs what I paid for 6 years that they never did get working properly.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

InsightPro
Founded: 2014
United States
www.insightpro.com

Company Information

SocialBug
Founded: 2014
United States
socialbug.io

Alternatives

Alternatives

Freedom

Freedom

ByDesign Technologies
Firestorm

Firestorm

Trinity Software
Intelli Warranty

Intelli Warranty

Intellinet Systems

Categories

Categories

Affiliate Supported
Help Desk Supported
MLM Supported

Warranty Management Features

Contract Management Supported
Eligibility Verification Supported
For Field Service Supported
For General Contractors Supported
For Manufacturers Supported
Parts Management Not Supported
Policy Management Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported

Warranty Management Features

Contract Management Not Supported
Eligibility Verification Supported
For Field Service Not Supported
For General Contractors Not Supported
For Manufacturers Supported
Parts Management Supported
Policy Management Not Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Affiliate Features

Affiliate Management Supported
Affiliate Tracking Supported
Banner Management Not Supported
Commission Management Supported
Contest Management Supported
Coupon Management Supported
Email / Newsletter Communication Supported
Fraud Detection Not Supported
Multi Level Marketing (MLM) Not Supported
Multi-Language Supported
Social Sharing Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Not Supported
Document Storage Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

MLM Features

Commission Management Supported
Distributor Management Supported
Inventory Management Supported
Lead Management Supported
Multi-Country Supported
Order Management Supported
Payment Processing Supported
Prospecting Tools Supported
Sales Reports Supported
Shipping Management Supported

Integrations

Adobe Commerce Not Supported
Authorize.Net Not Supported
BigCommerce Not Supported
Braintree Not Supported
Brevo Not Supported
Coinbase Commerce Not Supported
Drupal Not Supported
Magento Not Supported
PayPal Not Supported
PrestaShop Not Supported
Shopify Not Supported
Stripe Not Supported
WooCommerce Not Supported
WordPress Not Supported
nopCommerce Not Supported

Integrations

Adobe Commerce Supported
Authorize.Net Supported
BigCommerce Supported
Braintree Supported
Brevo Supported
Coinbase Commerce Supported
Drupal Supported
Magento Supported
PayPal Supported
PrestaShop Supported
Shopify Supported
Stripe Supported
WooCommerce Supported
WordPress Supported
nopCommerce Supported
Claim InsightPro and update features and information
Claim InsightPro and update features and information
Claim SocialBugCRM and update features and information
Claim SocialBugCRM and update features and information