PrediCX

PrediCX

Warwick Analytics
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About

InsightFinder Unified Intelligence Engine (UIE) platform provides human-centered AI solutions for identifying incident root causes, and predicting and preventing production incidents. Powered by patented self-tuning unsupervised machine learning, InsightFinder continuously learns from metric time series, logs, traces, and triage threads from SREs and DevOps Engineers to bubble up root causes and predict incidents from the source. Companies of all sizes have embraced the platform and seen that business-impacting incidents can be predicted hours ahead with clearly pinpointed root causes. Survey a comprehensive overview of your IT Ops ecosystem, including patterns, trends, and team activities. Also view calculations that demonstrate overall downtime savings, cost of labor savings, and number of incidents resolved.

About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for a human centered AI solution for incident investigation and prevention

Audience

Contact and call centers requiring a business telephony application to improve their services

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2.5 per core per month
Free Version Supported
Free Trial Supported

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

InsightFinder
Founded: 2015
United States
insightfinder.com

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Alternatives

Alternatives

Luminoso

Luminoso

Luminoso Technologies Inc.
PolyAnalyst

PolyAnalyst

Megaputer Intelligence

Categories

Categories

Machine Learning Supported
Text Mining Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Integrations

Zendesk Supported
Active Directory Supported
Apache Cassandra Supported
DX Application Performance Management Supported
Elastic Cloud Supported
Fluentd Supported
GitHub Supported
Google Cloud BigQuery Supported
Google Cloud Platform Supported
Google Cloud Pub/Sub Supported
Grafana Cloud Supported
Microsoft Entra ID Supported
Microsoft Teams Supported
MySQL Supported
Nagios Core Supported
New Relic Supported
SAP Business One Not Supported
Splunk Cloud Platform Supported
Sumo Logic Supported
VMware vCenter Supported

Integrations

Zendesk Supported
Active Directory Not Supported
Apache Cassandra Not Supported
DX Application Performance Management Not Supported
Elastic Cloud Not Supported
Fluentd Not Supported
GitHub Not Supported
Google Cloud BigQuery Not Supported
Google Cloud Platform Not Supported
Google Cloud Pub/Sub Not Supported
Grafana Cloud Not Supported
Microsoft Entra ID Not Supported
Microsoft Teams Not Supported
MySQL Not Supported
Nagios Core Not Supported
New Relic Not Supported
SAP Business One Supported
Splunk Cloud Platform Not Supported
Sumo Logic Not Supported
VMware vCenter Not Supported
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Claim InsightFinder and update features and information
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