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About

A few minutes after a customer experience (service, meeting, installation completed, etc.), quickly gage the customer's satisfaction level. The satisfaction ratings most used by companies around the world. Evaluating your employees has never been easier. Simplify your work and make decisions based on real facts. All your Google reviews are centralized in one place to make your work easier. You will be able to easily see and respond to your customers, directly on InputKit. Customer's feedback is accessible, with a summary of the situation and the client's contact information.

About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer Engagement platform for companies

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$30 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Super cool tool and works great to be able to get reviews from your happy customers. Very impressed.

Cons

  • Not much, maybe kinda slow on updates but it's reliable as is.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

InputKit
Founded: 2017
Canada
inputkit.io

Company Information

MemberXP
United States
www.memberxp.com

Alternatives

Delighted

Delighted

Qualtrics

Alternatives

Delighted

Delighted

Qualtrics

Categories

NPS Supported
Survey Supported

Categories

NPS Supported
Survey Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Survey Management Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Facebook Not Supported
Microsoft PowerPoint Not Supported
RubberDuck Supported
Wufoo Supported
X (Twitter) Not Supported
Yelp Not Supported

Integrations

Facebook Supported
Microsoft PowerPoint Supported
RubberDuck Not Supported
Wufoo Not Supported
X (Twitter) Supported
Yelp Supported
Claim InputKit and update features and information
Claim InputKit and update features and information
Claim MemberXP and update features and information
Claim MemberXP and update features and information