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About

Ingrid is a delivery intelligence platform that helps e-commerce retailers design, A/B test, and execute delivery strategy across the entire customer journey from checkout and tracking to returns and exchanges. Retailers use Ingrid to show personalized delivery options at checkout, set accurate delivery promises, cut shipping costs and increase delivery margins, automate order tracking, and enable easy returns, all from one platform. With 350+ pre-built carrier integrations (including DHL, DPD, Royal Mail, and Evri), built-in A/B testing, and delivery data from hundreds of millions of orders, Ingrid turns delivery from a cost center into a revenue driver. It helps boost conversion, increase profitability and build customer trust. Trusted by 250+ leading retailers including Paul Smith, ME+EM, GANT, Nordic Nest, and NA-KD, Ingrid powers delivery across 170+ markets. Founded in Stockholm in 2015, with offices in Sweden, the UK, the Netherlands, and Poland.

About

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mid-market and enterprise D2C retailers, both e-commerce and omnichannel, operating in fashion, lifestyle, health and beauty, and sports and outdoors. Headquartered in the Nordics, UK or Netherlands and selling across multiple markets. Typically running on running on e-commerce platforms like Centra and Shopify Plus.

Audience

Operations experience management platform for organizations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Ingrid
Founded: 2015
Sweden, UK, Netherlands
www.ingrid.com

Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Alternatives

Alternatives

Tookan

Tookan

JungleWorks

Categories

Categories

Returns Management Supported
Shipment Tracking Supported
Shipping Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Supported
Customer Management Not Supported
Dispatch Management Not Supported
Driver Management Not Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Shipment Management Supported

Integrations

Budbee Not Supported
Centra Supported
Delhivery Not Supported
Dixa Supported
Emarsys Supported
FedEx Ship Manager Not Supported
Flip Not Supported
Hantera_ Supported
Klaviyo Supported
Loqate Supported
OneStock Supported
Paack Not Supported
SAP Store Not Supported
SEUR PRO Not Supported
Salesforce Not Supported
Shopify Supported
Voyado Supported
Zendesk Not Supported
commercetools Supported

Integrations

Budbee Supported
Centra Not Supported
Delhivery Supported
Dixa Not Supported
Emarsys Not Supported
FedEx Ship Manager Supported
Flip Supported
Hantera_ Not Supported
Klaviyo Not Supported
Loqate Not Supported
OneStock Not Supported
Paack Supported
SAP Store Supported
SEUR PRO Supported
Salesforce Supported
Shopify Not Supported
Voyado Not Supported
Zendesk Supported
commercetools Not Supported
Claim Ingrid Delivery Platform and update features and information
Claim Ingrid Delivery Platform and update features and information
Claim parcelLab and update features and information
Claim parcelLab and update features and information