InStream CRM vs. Repfabric Comparison


InStream CRM InStream.io	Repfabric	+	+
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More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website Arlo Training Management Software Less admin. More training. Arlo is a purpose-built training management system designed for training providers. It enables you to manage course registrations, payments, websites, CRM, and reporting all through one powerful platform. Effortlessly create courses, automate communications, and manage your training schedule & presenters across face-to-face, live-online, and blended learning. 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About Collect valuable information about your customers. Gather all your contacts in one place. Connect your account with LinkedIn and other social platforms to automatically gather useful information. Get the right insight by collecting the customer data you need. Manage your contacts regarding all accessible information. Never miss a conversation. Communicate with the right people at the right time. Improve the quality of communication and save time through automation. Run real-time conversations, and share information with your team. Engage in communication with your clients to build stronger relationships. Manage your business relationships easily. Have access to all your relations with customers in one place. Get immediate access to everything you need. See what, when and with whom you've been talking to lately. Benefit from the use of different lists to keep your conversations in order.	About Repfabric is a customer relationship management (CRM) software designed specifically for multi-line sales teams (i.e. reps, distributors, wholesalers, dealers, and manufacturers). It streamlines and simplifies the sales process by providing deep integration with email, contacts, calendars, and deal tracking. The platform enables users to track commissions from CRM to sale, make updates directly from mobile devices, and document sales calls using voice-to-text features. In addition to these core functionalities, Repfabric offers features such as account activity and opportunity reviews, sales numbers and trend analysis by manufacturer, and a Nearby feature to find the closest client when a sales call is canceled. The platform is supported by a full-service customer care team and an experienced data team, ensuring a smooth transition for businesses and allowing you to focus on growing your business.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies seeking a sales, contact management and relationship automation tool	Audience CRM and commission software for multi-line sellers, distributors, manufacturers, and wholesalers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $8.00/month/user Free Version Supported Free Trial Supported	Pricing Call for pricing Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.5 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros It is intuitive and easy to use, qualities I love about InStream. Its performance has been optimal within our organization. It is one of the best CRMs I have seen and used. It has been effective for customer relationship management, and its features have helped us make our brand more visible, attract a wider audience, improve customer service, drive sales, and more. Their customer service is quite good, always attentive and responsive. Cons We have not had any major inconvenience with this tool; it works very well. Whenever we have questions or requirements, the customer service and support team has provided quick and effective solutions.	Pros & Cons from Real Users Pros Very intuitive and easy to use GREAT for tracking and following up on Projects If you give out Samples or Lend tools to contractors great tracking tool built in All your contracts are in 1 place and easy to access online or via app Best mobile app It feels like it is built for reps, not generic businesses. I appreciate that it understands my unique workflows of multi-line selling and commission-driven sales — unlike standard CRM platforms like Salesforce or HubSpot that often need heavy customization. What I enjoy the most about Repfabric is that it is a very intuitive tool and easy to use. Its interface is super user-friendly and it gives the chance to be on the same page with peers, clients and manufacturers. I use this system for entering PO's and Invoices able to do so with ease. The AI features make this very convenient too! I like being able to track a project and make sure we land them. It makes it easier to recall which ones are still on the hook. Cons No "cons" per say but one feature that I do wish existed is that Rep Fabric could integrate w/ quick books so sales data can be streamlined to be added to won projects or jobs etc. The mobile app - it's slower in performance, has dated interface elements and is missing some features I believe that the Activity Journals could have more "Type" options, or have the chance to put your own custom "Type" for the AJ. The AI tool can be finicky at times, but it performs very well when it’s working properly. I don't like that I sometimes forget to use it. I personally haven't come across any negatives.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information InStream.io Founded: 2015 Poland www.instream.io	Company Information Repfabric Founded: 2013 United States repfabric.com
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Categories Contact Management Supported CRM Supported Lead Management Supported	Categories Commission Supported Construction CRM Supported Contact Management Supported CRM Supported Field Sales Supported HVAC Supported Lead Management Supported Mileage Tracking Supported Performance Management Supported Plumbing Supported Sales Supported Sales Acceleration Supported Sales Analytics Supported Sales Compensation Supported Sales Intelligence Supported Sales Tracking Supported
CRM Features Calendar/Reminder System Supported Call Logging Not Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Supported Lead Scoring Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Not Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Not Supported Contact Management Features Activity Management Not Supported Appointment Management Not Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Supported Email Marketing Not Supported Group Management Supported Interaction Tracking Supported Lead Management Supported Prospecting Tools Not Supported Sales Pipeline Management Supported Search / Filter Supported Segmentation Supported Shared Contacts Supported Social Media Integration Not Supported Lead Management Features Activity Tracking Not Supported Campaign Management Supported Lead Capture Supported Lead Distribution Not Supported Lead Nurturing Not Supported Lead Scoring Supported Lead Segmentation Supported Pipeline Management Not Supported Prospecting Tools Not Supported Source Tracking Not Supported	CRM Features Calendar/Reminder System Supported Call Logging Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Not Supported Lead Scoring Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Not Supported Task Management Supported Territory Management Supported Contact Management Features Activity Management Supported Appointment Management Not Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Supported Email Marketing Supported Group Management Supported Interaction Tracking Supported Lead Management Supported Prospecting Tools Supported Sales Pipeline Management Supported Search / Filter Supported Segmentation Supported Shared Contacts Supported Social Media Integration Not Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Not Supported Lead Distribution Not Supported Lead Nurturing Supported Lead Scoring Not Supported Lead Segmentation Supported Pipeline Management Supported Prospecting Tools Supported Source Tracking Supported Show More Features Commission Features Affiliate Management Not Supported Agency Commission Supported Commission Calculations Supported Commission Scheduling Not Supported Commission Tracking Supported Compliance Management Not Supported Flat Commissions Supported Incentive Programs Supported Multi-Tiered Commissions Supported Percentage Commissions Supported Sliding Scale Commissions Not Supported Split Commissions Not Supported Construction CRM Features Client Tracking Supported Contract Management Not Supported Forecasting Not Supported Project Management Supported Quote Management Supported Sales Management Supported Scheduling Not Supported Time Management Not Supported Field Sales Features Activity Tracking Supported Channel Management Supported Collaboration Tools Supported Controlled Access Supported CRM Supported Dashboard Management Supported Expense Management Supported Fast Estimates Not Supported Inventory Management Not Supported Invoices Not Supported Lead / Opportunity Management Supported Online Payments Not Supported Order Management Supported Quoting Supported Reporting / Analytics Supported Route Optimization Supported Territory Management Supported Time Tracker Not Supported Visit Scheduling Not Supported Workflow Management Not Supported HVAC Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Not Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Not Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Not Supported Service History Tracking Not Supported Technician Management Not Supported Work Order Management Not Supported Mileage Tracking Features Business / Personal Travel Supported Cost Analysis Not Supported Employee Reimbursement Supported Expense Reports Supported GPS Tracking Not Supported Manager Workflow Not Supported Mileage Logging Supported Reporting Supported Plumbing Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Not Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Not Supported Service History Tracking Not Supported Technician Management Not Supported Work Order Management Not Supported Sales Acceleration Features Campaign Management Supported CPQ Supported Dialer Supported Email Sequencing Not Supported Email Templates Supported Email Tracking Supported List Building Supported Meeting Scheduler Not Supported Predictive Analytics Supported Reporting Supported Sales Gamification Not Supported Sales Intelligence Supported Sales Workflow Management Supported Sales Analytics Features Collaboration Tools Supported Dashboards Supported Forecasting Analytics Supported Ideal Customer Profile (ICP) Not Supported Lead Analytics Not Supported Pipeline Management Not Supported Predictive Forecasting Not Supported Predictive Lead Scoring Not Supported Sales Intelligence Reporting Supported Sales Intelligence Features CRM Integration Supported Data Cleaning Not Supported Data Enrichment Supported Data Import/Export Not Supported Data Mining Not Supported Data Verification Not Supported Email Integration Supported Lead Scoring Not Supported List Building Not Supported Performance Management Supported Pipeline Management Supported Predictive Modeling/Analytics Not Supported Prospecting Tools Supported Reporting/Analytics Supported Sales Forecasting Supported Sales Tracking Features Activity Dashboard Supported Alerts / Notifications Supported Appointment Scheduling Not Supported Call Logging Supported Comments / Notes Supported Custom Reports Supported Document Management Not Supported Email Templates Supported Interaction Tracking Supported Lead Management Supported Lead Scoring Not Supported Pipeline Management Supported Reporting / Analytics Supported Task Management Supported
Integrations Gmail Supported Autoklose Not Supported Epicor Eclipse Not Supported Facebook Supported GA Connector Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported ISQuote Not Supported LinkedIn Supported Mailchimp Not Supported Microsoft Dynamics 365 Not Supported Microsoft Outlook Not Supported Salesforce Not Supported X (Twitter) Supported Zoho CRM Not Supported Show More Integrations View All 5 Integrations	Integrations Gmail Supported Autoklose Supported Epicor Eclipse Supported Facebook Not Supported GA Connector Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported ISQuote Supported LinkedIn Not Supported Mailchimp Supported Microsoft Dynamics 365 Supported Microsoft Outlook Supported Salesforce Supported X (Twitter) Not Supported Zoho CRM Supported Show More Integrations View All 11 Integrations
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