InProd

InProd

InProd Solutions Pty Ltd
vInteract

vInteract

Voxai Solutions
InProd vInteract

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InProd:

About

InProd brings modern software delivery practices, including CI/CD, Infrastructure-as-Code, and automated change management, to Genesys Cloud and Genesys Engage contact centers. It integrates with Git to version-control your Genesys configuration and automate promotions across environments while intelligently handling environment-specific differences. The platform's auditing engine logs every configuration change with full object comparison, enabling teams to pinpoint the root cause of incidents quickly and revert precisely, whether that is a single parameter or an entire environment state. Change automation capabilities let engineering teams build custom workflows: trigger external testing tools, enforce governance rules, auto-complete agent onboarding, or prevent unauthorized modifications. InProd is the DevOps backbone for serious Genesys operations teams.
vInteract:

About

vInteract Cloud is a cloud-based Genesys Engage contact center solution built for companies who want a safe and secure cloud solution that is reliable (99.99%) and scales with your business. vInteract is fully customizable and managed in AWS and Azure secure tier 3 data centers. Voxai provides this robust cloud solution to businesses of all sizes as an open, scalable platform that delivers routing efficiencies via the sophisticated Genesys Engage routing engine. vInteract fulfills the requirements of the most complex enterprise contact centers with full omnichannel routing (agent, skills and predictive), advanced self-service, multimedia, analytics, workforce management and much more. Cloud components are deployed in an active/active configuration leveraging availability zones to ensure the highest service availability. Benefitting from AWS or Azure, our data centers are certified for SSAE-16, PCI, HIPAA, FEDRAMP, SOC and many other regulations.
InProd:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
vInteract:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
InProd:

Audience

Contact center operations and engineering teams, enterprises using Genesys Cloud or Genesys Engage, DevOps teams managing multi-environment contact center deployments.
vInteract:

Audience

Companies and businesses searching for a cloud-based engage contact center solution
InProd:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
vInteract:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
InProd:

API

Offers API Not Supported
vInteract:

API

Offers API Not Supported
InProd:

Screenshots and Videos

No images available
vInteract:

Screenshots and Videos

InProd:

Pricing

$2/month/user
Free Version Not Supported
Free Trial Not Supported
vInteract:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
InProd:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
vInteract:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
InProd:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
vInteract:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
InProd:

Company Information

InProd Solutions Pty Ltd
Australia
www.inprod.io
vInteract:

Company Information

Voxai Solutions
Founded: 2005
United States
www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14
InProd:

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InProd:

Categories

vInteract:

Categories

Call Center Supported
InProd:

Integrations

Genesys Cloud CX Supported
vInteract:

Integrations

Genesys Cloud CX Not Supported
InProd:
Claim InProd and update features and information
Claim InProd and update features and information
vInteract:
Claim vInteract and update features and information
Claim vInteract and update features and information