+
+

Related Products

  • iDenfy
    268 Ratings
    Visit Website
  • Community Phone
    1,404 Ratings
    Visit Website
  • Fraud.net
    56 Ratings
    Visit Website
  • Bitdefender Ultimate Small Business Security
    3 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website
  • D&B Finance Analytics
    798 Ratings
    Visit Website
  • CallTools
    594 Ratings
    Visit Website
  • Squaretalk
    288 Ratings
    Visit Website
  • QEval
    30 Ratings
    Visit Website
  • LALAL.AI
    5,230 Ratings
    Visit Website

About

We provide frictionless voice authentication and fraud prevention for contact centers at credit unions and community banks to dramatically improve performance in three areas. Illuma is our flagship voice biometrics product, built on state-of-the-art signal processing, AI, and machine learning technologies. Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations. We help community financial institutions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled. Our technology is purpose-built for CFIs to be affordable, effective, secure, easy to deploy, and simple to use. This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.

About

Transforming customer engagement with AI-driven speech recognition and voice authentication technology. We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20. Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably. We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions. Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again. We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox. Shorten your development to deployment time with our easy, intuitive technology and toolsets.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Credit management companies in search of a tool offering real-time voice authentication and fraud prevention solutions

Audience

Organizations that want to transform customer engagement with AI-driven speech recognition and voice authentication solutions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Contact us
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.5 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Super background voice recognition and deep voice history. Automation capabilities. Instant support from vendor. Global accessibility.
  • One of the most positive experiences I've had is its accuracy in transcribing speech to text regardless of dialect. The error rate is minimal and the response speed is impressive, which improves efficiency when transcribing long documents or interacting with customer service applications, as well as offering a wide range of customization options.
  • Ability to identify what is said, by who at what time. Flexibility and automation capabilities as well as dynamic integrations in any environment.
  • Easy to persuade customers through advanced technologies on instant connections. All controls to our files with guaranteed IT security.
  • I was amazed by the level of the accuracy LumenVox provides while doing voice recognition and transcribing speech-to-text. The seamless integration of the conversion of voice to text including accents is great. The speech recognition also allows me to tackle multiple tasks and projects while saving time and cost. Deployment is easy and fast. Cab be on-premises making it more versatile and powerful. The best thing with this tool is the ML and AI which gives us accurate results.

Cons

  • A lot to be done on frequent price increase without us being notified.
  • One of the aspects that could be improved is its compatibility with different operating systems and development environments.
  • I have no experience of any failure, but beginners need time to learn it.
  • So far nothing I can state as dislike, our clients are always close to us.
  • Nothing to dislike specifically. This tool is really easy to use and transcribing speech-to-text is very fast and accurate.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Illuma
Founded: 2016
United States
illuma.cx/

Company Information

LumenVox
Founded: 2001
United States
www.lumenvox.com/

Alternatives

Alternatives

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

Avaya Aura
Cisco AnyConnect
Five9
Twilio

Integrations

Avaya Aura
Cisco AnyConnect
Five9
Twilio
Claim Illuma and update features and information
Claim Illuma and update features and information
Claim LumenVox and update features and information
Claim LumenVox and update features and information