+
+

Related Products

  • Notifyre
    64 Ratings
    Visit Website
  • CallHub
    428 Ratings
    Visit Website
  • Lightspeed Golf
    214 Ratings
    Visit Website
  • iPlum
    9,148 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website
  • SurveyLegend
    1,881 Ratings
    Visit Website
  • CTM
    939 Ratings
    Visit Website
  • Pocomos
    45 Ratings
    Visit Website

About

Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages. The all‑in‑one platform offers business text messaging, automated review requests, secure Text‑to‑Pay, and web‑chat‑to‑text conversion to turn browsing visitors into customers. Retailers can also automate Net Promoter Score (NPS) feedback via SMS to repair relationships or amplify promoter voices, and manage customer conversations through a unified inbox. Integration with Lightspeed POS enables texting in‑app, sending sales receipts, quotes, work‑order updates, special‑order alerts, and automated NPS/review campaigns. Launched in 2018 as a bike‑shop service app, Ikeono has expanded across industries (bike, golf, jewelry, pet, boutique) with features like text payments, review automation, scheduled messages, etc.

About

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Multi‑location shop owners seeking a solution to streamline payments, reviews, customer service, and automated reminders directly from their POS

Audience

Companies of all sizes in the USA or Canada

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Supported

Pricing

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Ikeono
United States
www.ikeono.com

Company Information

Textline
Founded: 2016
United States
textline.com

Alternatives

Alternatives

Surveyed

Surveyed

Spicyfy Ventures

Categories

NPS Supported
Review Management Supported

Categories

Customer Service Supported
NPS Supported
SMS Gateways Supported
SMS Marketing Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

Affirm Supported
Afterpay Supported
Aircall Not Supported
Easyflow Not Supported
Facebook Messenger Not Supported
Freshdesk Not Supported
Google Supported
Google Chrome Not Supported
Help Scout Not Supported
Hubtiger Supported
Mastercard Payment Gateway Services Supported
Pipedrive Not Supported
Sapling AI Writing Assistant Not Supported
Shopify Not Supported
Slack Not Supported
Stripe Supported
Twilio Not Supported
Visa Click to Pay Supported
Vonage Communications APIs (Nexmo) Not Supported
Zendesk Not Supported

Integrations

Affirm Not Supported
Afterpay Not Supported
Aircall Supported
Easyflow Supported
Facebook Messenger Supported
Freshdesk Supported
Google Not Supported
Google Chrome Supported
Help Scout Supported
Hubtiger Not Supported
Mastercard Payment Gateway Services Not Supported
Pipedrive Supported
Sapling AI Writing Assistant Supported
Shopify Supported
Slack Supported
Stripe Not Supported
Twilio Supported
Visa Click to Pay Not Supported
Vonage Communications APIs (Nexmo) Supported
Zendesk Supported
Claim Ikeono and update features and information
Claim Ikeono and update features and information
Claim Textline and update features and information
Claim Textline and update features and information