Related Products
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About
Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages. The all‑in‑one platform offers business text messaging, automated review requests, secure Text‑to‑Pay, and web‑chat‑to‑text conversion to turn browsing visitors into customers. Retailers can also automate Net Promoter Score (NPS) feedback via SMS to repair relationships or amplify promoter voices, and manage customer conversations through a unified inbox. Integration with Lightspeed POS enables texting in‑app, sending sales receipts, quotes, work‑order updates, special‑order alerts, and automated NPS/review campaigns. Launched in 2018 as a bike‑shop service app, Ikeono has expanded across industries (bike, golf, jewelry, pet, boutique) with features like text payments, review automation, scheduled messages, etc.
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About
Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Multi‑location shop owners seeking a solution to streamline payments, reviews, customer service, and automated reminders directly from their POS
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Audience
Companies of all sizes in the USA or Canada
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$59.97 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIkeono
United States
www.ikeono.com
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Company InformationTextline
Founded: 2016
United States
textline.com
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
SMS Marketing Features
2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
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Integrations
Affirm
Aircall
Apple Pay
Facebook
Freshdesk
Google
Google Chrome
Google Pay
Klarna
Mastercard Payment Gateway Services
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Integrations
Affirm
Aircall
Apple Pay
Facebook
Freshdesk
Google
Google Chrome
Google Pay
Klarna
Mastercard Payment Gateway Services
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