Identifix

Identifix

Solera, Inc
+
+

Related Products

  • KUKUI
    80 Ratings
    Visit Website
  • Vehicle Acquisition Network (VAN)
    54 Ratings
    Visit Website
  • Repair-CRM
    37 Ratings
    Visit Website
  • Maintenance Care
    267 Ratings
    Visit Website
  • PayKings
    232 Ratings
    Visit Website
  • Wash-Dry-Fold POS
    126 Ratings
    Visit Website
  • ManageEngine ADManager Plus
    701 Ratings
    Visit Website
  • Jama Connect
    386 Ratings
    Visit Website
  • Maintainly
    71 Ratings
    Visit Website
  • WEX Field Service Management
    67 Ratings
    Visit Website

About

Built by technicians, Identifix provides a database of 3.5MM+ real-world automotive fixes that help techs instantly get right to the correct fix for a vehicle. Every fix in is also connected to OEM Service Manuals, wiring diagrams, labor guides, and everything else you’ll need to complete any repair. Identifix will help you: *Get faster access to our vehicle repair database *Decrease time needed to diagnose mechanical repairs for handicap-modified vehicles *Increase revenue and net profit by lowering fixed repair and labor costs *Positively impact cash flow starting day one Built by technicians, Direct-Hit provides a database of real-world fixes that help techs instantly get right to the correct fix for a vehicle. Nothing gets you to the fix faster than being able to search more than 3,500,000 confirmed automotive repairs, and short-cut test procedures used and verified by thousands of technicians and shops.

About

When your employees spend less time trying to find tickets and calling customer they have more time to do the actual work. That increases your workflow and the number of lawnmowers or screens you can repair. Imagine being able to do more repairs with less employees! Services & parts for your store are laid like a modern point of sale system. Service techs just tap (or click) on the services & parts to add them to the order. Pre-configured out of the box! You will not have to enter in make and models. We have all that work done for you. Automated emails mean fewer phone calls and faster communication! When the order is complete the customer is notified automatically by email. One of our customers called and said that they just lost their best tech. The tech moved to the automotive industry where they pay based on performance so he could earn more money. STIHL advocates tracking technician efficiency and compensating them based on how well they are performing.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Auto Repair, Auto Service

Audience

Auto Repair solution for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49.88 per month
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 3.5 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • I like almost everything about Identifix. In my observation the people that do not like it never took the time to learn how to use it.
  • The quote layout looks nice. There isn't a hundred characters worth of good things to say about this company.

Cons

  • The only thing I wish is that it would cost 50% less per month.
  • Almost never has the vehicle you are looking for. Have to wait days for the information that is requested. Very poor details. No invoicing. Does not work with any dealerships or other Automotive supply shops with their parts pricing. Never could find one it did work with. Way over priced. Very slow, login errors. And so many more issues.

Pros & Cons from Real Users

Pros

  • Nothing. There is nothing good about this program. It doesn't seem to be very well thought out and has a wonky design.
  • Nothing, from the attitudes of upper management, to all the down time. There is nothing good to say. Well one thing.... their sales people know how to sell a product. It may include lies, half truths and unkept promises but they hook you.

Cons

  • Horrible CRM function. Very difficult to learn to use effectively. Crashed a lot. High cost to customize.
  • Always down, bait and switch on pricing, owner will insult you to your face when you ask about price more then doubling. You are denied any access to even add a period to a template PDF then get charged A LOT as they say "it takes hours to make a change to a PDF template and by the way here is your 3 hour bill at over $100 an hour to add that period" They always blame other companies when the SW is not working EX its the mail client we use they did an update or did you CTRL-F.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Solera, Inc
Founded: 2005
United States
www.identifix.com

Company Information

RepairStorm
Founded: 2008
United States
www.repairstorm.com

Alternatives

Daedalus Shop

Daedalus Shop

Daedalus Systems LLC

Alternatives

Repcon Configurator

Repcon Configurator

Semantic Systems
EasyRO

EasyRO

Management Feedback Systems
Identifix

Identifix

Solera, Inc

Categories

Categories

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Integrations

Brooke.ai

Integrations

Brooke.ai
Claim Identifix and update features and information
Claim Identifix and update features and information
Claim RepairStorm and update features and information
Claim RepairStorm and update features and information