IdeaLiftStartvest LLC
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Related Products
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About
IdeaLift is an AI-powered product feedback management platform that captures feature requests from where your team already works—Slack, Discord, and Microsoft Teams.
Capture ideas with a simple emoji reaction. No forms, no context switching. IdeaLift's AI automatically formats each request to match your team's ticket style and routes it to GitHub Issues, Jira, or Linear.
Key features:
• Emoji reaction capture from Slack, Discord, Teams
• AI-powered ticket formatting that matches your style
• Smart duplicate detection
• Automatic routing to GitHub, Jira, Linear
• Customer context and revenue weighting
• Public feedback portal with voting
• "Shipped" notifications to close the loop
Stop losing valuable feature requests to chat scroll. IdeaLift works invisibly in the background so your team can focus on building what matters.
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About
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Product Managers, Engineering Teams, Startups, SaaS Companies
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Audience
Medium and Enterprise Commercial
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Supported
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Pricing
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationStartvest LLC
Founded: 2025
United States
idealift.startvest.ai
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Company InformationUseResponse
Founded: 2012
United States
www.useresponse.com
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Alternatives |
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Categories |
Categories |
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Idea Management Features
Activity Dashboard
Supported
Brainstorming
Supported
Collaboration
Supported
Creator Tracking
Supported
Idea Ranking
Supported
Project Tracking
Supported
Status Tracking
Supported
Customer Feedback Features
Alerts / Notifications
Supported
Behavior Analytics
Supported
Bug Reports
Supported
Community Feedback Tools
Supported
Live Chat
Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Screenshot / Screen Capture
Supported
Surveys
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
Visual Feedback Tools
Not Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Jira
Supported
Slack
Supported
Confluence
Not Supported
Discord
Supported
Facebook
Not Supported
Facebook Messenger
Not Supported
Google Play
Not Supported
Google Translate
Not Supported
Help Desk Migration
Not Supported
HubSpot CRM
Not Supported
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Integrations
Jira
Supported
Slack
Supported
Confluence
Supported
Discord
Not Supported
Facebook
Supported
Facebook Messenger
Supported
Google Play
Supported
Google Translate
Supported
Help Desk Migration
Supported
HubSpot CRM
Supported
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