iTop

iTop

Combodo
NetBrain

NetBrain

NetBrain Technologies
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About

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.

About

NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. Trusted by 2,500+ enterprises worldwide, our no-code, intent-based platform turns manual network operations into intelligent automation, keeping networks running smoothly and efficiently.​ Top use cases: - Automated Troubleshooting - Automated Change Management - Network AIOps - Network Assessment - Network Visibility - Network Observability - Network Security

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT Departments, service providers, software publishers

Audience

Anyone searching for a complete no-code automation platform for hybrid network observability and AIOps

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Combodo
France
www.combodo.com/itop

Company Information

NetBrain Technologies
Founded: 2004
United States
www.netbraintech.com

Alternatives

Device42

Device42

Device42, A Freshworks Company

Alternatives

Freshservice

Freshservice

Freshworks
VIZOR

VIZOR

Vector Networks
GLPI

GLPI

TECLIB

Categories

Categories

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Automation Features

Compliance Monitoring
Configuration Backup
Configuration Changes
Network Orchestration
Performance Monitoring
Tool Access Control
Vulnerability Assessments

Network Mapping Features

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting Features

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Vulnerability Management Features

Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning

Integrations

ServiceNow
Ansible
Axonius
BigPanda
Centreon
Cherwell Software
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
Paessler PRTG Enterprise Monitor
ServiceNav
Splunk AppDynamics
Splunk Infrastructure Monitoring
SuiteMaster
VMware vSphere
Zabbix
openITCOCKPIT

Integrations

ServiceNow
Ansible
Axonius
BigPanda
Centreon
Cherwell Software
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
Paessler PRTG Enterprise Monitor
ServiceNav
Splunk AppDynamics
Splunk Infrastructure Monitoring
SuiteMaster
VMware vSphere
Zabbix
openITCOCKPIT
Claim iTop and update features and information
Claim iTop and update features and information