IDReset

IDReset

Interactive Northwest
Uniportal

Uniportal

Uniportal Inc.
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About

Self-service password reset applications are designed to ease helpdesk load by providing a secure mechanism for users to independently reset their accounts via web or phone. INI delivers automated password reset solutions that uniquely meet an organization’s security needs as well as the expectations of its users. Helpdesk inquiries cost an average of $10-$30 per call. By automating the reset process, a self-service password reset application allows most organizations to realize a return on investment that pays for the application within the first year of use. Time saved by users, helpdesk, IT, finance, and security personnel yields significant productivity gains throughout the organization providing significant value to the bottom line. Elevates security by removing the agent from the authentication process. Enhances convenience with 24/7 immediate access. Maximizes ROI with 20%-40% fewer costly helpdesk calls. Frees helpdesk staff to work on mission-critical issues.

About

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking a solution to alleviate calls to the helpdesk with automated password reset

Audience

MSP helpdesk teams and technicians.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Interactive Northwest
www.interactivenw.com/products/ini-idreset/

Company Information

Uniportal Inc.
Founded: 2025
Canada
uniportal.ai

Alternatives

Alternatives

Atera

Atera

4.8 out of 5 stars
Specops uReset

Specops uReset

Specops Software
Thread

Thread

Thread Magic
AdminGloves SSPR

AdminGloves SSPR

AdminGloves Private Limited
Core Password

Core Password

Core Security (Fortra)

Categories

Categories

MSP Supported

Identity Management Features

Access Certification Not Supported
Compliance Management Not Supported
Multifactor Authentication Supported
Password Management Supported
Privileged Account Management Not Supported
Self-Service Access Request Not Supported
Single Sign On Not Supported
User Activity Monitoring Not Supported
User Provisioning Not Supported

Integrations

Addigy Not Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Egnyte Not Supported
Google Workspace Not Supported
HaloPSA Not Supported
Hudu Not Supported
IT Glue Not Supported
Level Not Supported
Microsoft 365 Not Supported
NinjaOne Not Supported
Pax8 Not Supported

Integrations

Addigy Supported
Autotask PSA Supported
ConnectWise PSA Supported
Datto RMM Supported
Egnyte Supported
Google Workspace Supported
HaloPSA Supported
Hudu Supported
IT Glue Supported
Level Supported
Microsoft 365 Supported
NinjaOne Supported
Pax8 Supported
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