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About

Social media never stops. You already know that a crisis can happen at any moment. One bad tweet can decrease company sales for months. So as a Social Media Brand Manager for your company, you have to ask yourself: are you prepared for the worst at any time of day? If the answer is anything but an emphatic “yes,” then it’s time to consider an expert partner. ICUC is a global, multilingual social team that partners with your business to engage your customers around the clock. As a global leader in community management, ICUC offers social media moderation services to promote conversations and engage with customer service complaints. We uniquely tailor moderation to your brand, but services can include text moderation, canned engagement responses, video/photo moderation, contest moderation and more. Our team of experts moderate and manage brands in over 20+ languages, meaning that your customers will always feel heard and appreciated.

About

All the content, from you or your users (UGC), is an integral part of your brand image. Managing that image on all digital platforms is therefore a key element of today’s customer experience. We are helping you to produce, upload, standardize, extend, control, answer, alert, listen… and to make sure all your online brand spaces are true to your brand image and to your online communities. Social media but also advice, forums and all platforms generating UGC. Facebook does not stop on weekends, neither do we. Social Media is a global language, and we speak it. Teams based in France and abroad, are on-time, and long-term. Our know-how in recruitment, training, and coaching of our teams allow us to ensure quality, continuous management, and flexibility that is specific to the world of Social Media. From moderation of the first forums in 2002 to current days management of some of the largest brands’ social media pages, we understand the importance of the quality and safety of your content.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for social media moderation services to promote conversations and engage with customer service complaints

Audience

Companies, enterprises and content managers interested in a social customer experience solution to manage their brand on digital platforms

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ICUC.Social
Founded: 2002
Canada
icuc.social/our-services/social-media-content-moderation/

Company Information

Netino
Founded: 2002
France
netino.fr/en/

Alternatives

Areto

Areto

Areto Labs

Alternatives

Categories

Categories

Integrations

Brandwatch
Facebook
Facelift Cloud
Instagram
Meltwater
Onclusive Social
Pinterest
Sprinklr
Talkwalker
X (Twitter)

Integrations

Brandwatch
Facebook
Facelift Cloud
Instagram
Meltwater
Onclusive Social
Pinterest
Sprinklr
Talkwalker
X (Twitter)
Claim ICUC.Social and update features and information
Claim ICUC.Social and update features and information
Claim Netino and update features and information
Claim Netino and update features and information