ICEFLO

ICEFLO

Agenor Technology
Uniportal

Uniportal

Uniportal Inc.
+
+

Related Products

  • JS7 JobScheduler
    5.0 out of 5 stars 1 Rating
    Visit Website for JS7 JobScheduler
  • Epsilon3
    4.2 out of 5 stars 265 Ratings
    Visit Website for Epsilon3
  • Edgefinity IoT
    4.8 out of 5 stars 6 Ratings
    Visit Website for Edgefinity IoT
  • New Relic
    4.5 out of 5 stars 2,965 Ratings
    Visit Website for New Relic
  • Splashtop Autonomous Endpoint Management
    4.7 out of 5 stars 404 Ratings
    Visit Website for Splashtop Autonomous Endpoint Management
  • EZO AssetSonar
    4.5 out of 5 stars 119 Ratings
    Visit Website for EZO AssetSonar
  • DataHub
    4.5 out of 5 stars 10 Ratings
    Visit Website for DataHub
  • Stonebranch
    4.5 out of 5 stars 190 Ratings
    Visit Website for Stonebranch
  • MOVEit
    4.5 out of 5 stars 625 Ratings
    Visit Website for MOVEit
  • Graylog
    4.4 out of 5 stars 453 Ratings
    Visit Website for Graylog

About

ICEFLO Runbook Management (RBM) is a ServiceNow®-based platform designed to replace outdated spreadsheet runbooks with a digital solution that helps organizations manage operational resilience. It provides centralized access to runbooks, event planning, issue management, and real-time visibility into complex, multi-runbook events.

About

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Operational resilience managers, IT service teams, and enterprise leaders seeking to modernize runbook management and improve risk mitigation using a ServiceNow®-integrated platform

Audience

MSP helpdesk teams and technicians.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Agenor Technology
Founded: 2019
United Kingdom
www.iceflo.com

Company Information

Uniportal Inc.
Founded: 2025
Canada
uniportal.ai

Alternatives

Alternatives

Atera

Atera

4.8 out of 5 stars
Runbook Studio

Runbook Studio

Kelverion
HCL HERO

HCL HERO

HCLSoftware
Thread

Thread

Thread Magic
HCL iAutomate

HCL iAutomate

HCLSoftware

Categories

Runbook Automation Supported

Categories

MSP Supported

Integrations

Addigy Not Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Egnyte Not Supported
Google Workspace Not Supported
HaloPSA Not Supported
Hudu Not Supported
IT Glue Not Supported
Level Not Supported
Microsoft 365 Not Supported
NinjaOne Not Supported
Pax8 Not Supported
ServiceNow Supported

Integrations

Addigy Supported
Autotask PSA Supported
ConnectWise PSA Supported
Datto RMM Supported
Egnyte Supported
Google Workspace Supported
HaloPSA Supported
Hudu Supported
IT Glue Supported
Level Supported
Microsoft 365 Supported
NinjaOne Supported
Pax8 Supported
ServiceNow Not Supported
Claim ICEFLO and update features and information
Claim ICEFLO and update features and information
Claim Uniportal and update features and information
Claim Uniportal and update features and information