Synergy

Synergy

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About

IBM® Netcool® Operations Insight powered with AI and Machine learning capabilities helps reduce event noise, automatically groups events related to the same problem and provides relevant context for faster resolution, allowing you to work smarter, not harder. It provides a consolidated view across your local, cloud and hybrid environments and delivers actionable insight into the performance of services and their associated dynamic network and IT infrastructures. You can now modernize and simplify your IT Operations with greater insight into highly dynamic environments, and option for containerized deployment on IBM Cloud Private.

About

Synergy is an AI-native command center for enterprise IT operations that unifies siloed monitoring, ticketing, logging, and documentation into a single pane of glass. It continuously correlates signals across tools like Splunk, New Relic, Jira, ServiceNow, and Confluence to turn alert storms into clear, prioritized insights. Synergy’s Smart Incident Workflows automate routine tasks, suggest next steps, flag ownership gaps, and accelerate resolution to cut mean time to detection and repair. Its proactive monitoring detects risks before traditional alerts trigger, flags error spikes and missed escalations, recognizes emerging patterns, and answers investigative queries in natural language. Built-in root cause analysis traces incidents end-to-end across time, logs, metrics, tickets, and post-mortems, links to similar events for instant context, and generates concise summaries.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT and DevOps teams

Audience

IT operations teams and engineers wanting a solution to streamline workflows and reduce downtime

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Anything you can dream of is possible with this product. In contrast to many solutions out on the marketplace today (2021), there is nothing in Netcool that limits you in configuring/customizing the solution for your business needs.

Cons

  • The pro is also a con. The product is fairly complex, and at times, unintuitive. A lot of configuration/customization is done in text files on the file system. Rules for formatting events are powerful, with excellent parsing and regex capabilities, but you must have an administrator with general regex and logic knowledge to tailor the system to your business. These days, however, junior people with these skills are pretty easy to find.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IBM
Founded: 1911
United States
www.ibm.com/us-en/marketplace/it-operations-management

Company Information

Unframe
Founded: 2024
United States
www.unframe.ai/solutions/synergy

Alternatives

Alternatives

Dell APEX AIOps

Dell APEX AIOps

Dell Technologies
Site24x7

Site24x7

ManageEngine

Categories

Categories

Integrations

Confluence
Datadog
GitHub
Jira
New Relic
Origina
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
TierOne Service Assurance

Integrations

Confluence
Datadog
GitHub
Jira
New Relic
Origina
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
TierOne Service Assurance
Claim IBM Netcool Operations Insight and update features and information
Claim IBM Netcool Operations Insight and update features and information
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Claim Synergy and update features and information