IBM MaaS360 vs. SuperOps Comparison


IBM MaaS360 IBM	SuperOps	+	+
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About Seamlessly manage and protect your devices across all operating systems (OS). IBM® MaaS360® is uniquely equipped to help IT professionals manage a wide variety of endpoints, apps, and data, and protect them efficiently and productively. MaaS360 offers unified endpoint management (UEM) capabilities such as: Streamlined enrollment: IT pros don’t need to touch devices to enroll them. The device setup is already configured in the MaaS360 pre-deployment phase, and corporate resources are handled by over-the-air provisioning. Simplified endpoint management: Manage virtually all device types and the main OS, such as Apple iOS, Android, iPadOS, Microsoft Windows, and Google ChromeOS, from a single console. Take advantage of the simple self-service provisioning process, same-day OS support for the latest platform and 24x7 support by chat, phone, and email.		About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT security teams in need of an AI-driven unified endpoint management platform		Audience Managed Service Providers
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $5/device and $10/user/month Free Version Free Trial		Pricing $79/tech/month Free Version Free Trial
Reviews/Ratings Overall 2.5 / 5 ease 3.0 / 5 features 2.5 / 5 design 2.5 / 5 support 2.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Easy to manage and monitor mobile devices Strong security and compliance features Supports multiple platforms (Android, iOS, Windows) Reliable performance for enterprise environments Good reporting and tracking capabilities Helps improve device control and data protection Nothing that i can think of. Seriously. We had an external company come in to set this up for us and I don't think it was set up properly as they seem to have set us up as personal device with a work profile when it should have been corporate owned fully managed. Cons Interface could be more user-friendly Initial setup can be complex Performance may slow with larger deployments Everything. application lags. Delays in fixing bugs.		Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information IBM Founded: 1911 United States www.ibm.com/products/maas360		Company Information SuperOps Founded: 2020 United States www.superops.com
Alternatives DriveStrike		Alternatives NinjaOne
Hexnode UEM Mitsogo Inc		ConnectWise PSA ConnectWise
Codeproof Codeproof Technologies		ConnectWise RMM ConnectWise
ManageEngine Endpoint Central ManageEngine		Atera
Workspace ONE Omnissa View All		Freshservice Freshworks View All
Categories Autonomous Endpoint Management (AEM) Endpoint Detection and Response (EDR) Endpoint Management Endpoint Protection Mobile Application Management Mobile Device Management (MDM) Mobile Threat Defense Mobility Unified Endpoint Management (UEM)		Categories Endpoint Management IT Alerting IT Asset Management IT Automation IT Documentation IT Management IT Project Management IT Service ITSM MSP Network Monitoring Patch Management Policy Management Professional Services Automation Remote Desktop RMM Service Desk Service Request Management Shadow IT Discovery SLA Management System Monitoring Unified Endpoint Management (UEM)
Show More Features Mobile Device Management (MDM) Features Automatic Device Recognition Data Management Deployment Management Inventory Management Maintenance Utilities Procurement Management Remote Update / Installation Software Management Synchronization Management Wireless Network Support		Show More Features IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management
Integrations Akitra Andromeda Axonius Bigtincan CentreStack Check Point IPS Check Point Infinity ConnectWise RMM CopperheadOS ExpenseSmart F5 BIG-IP Access Policy Manager Guardz Hudu Konnectify Multi-Domain Security Management Pradeo QuickBooks Online Splashtop Remote Support TeamViewer WatchTower Security Management App Zimperium Mobile Threat Defense (MTD) Show More Integrations View All 17 Integrations		Integrations Akitra Andromeda Axonius Bigtincan CentreStack Check Point IPS Check Point Infinity ConnectWise RMM CopperheadOS ExpenseSmart F5 BIG-IP Access Policy Manager Guardz Hudu Konnectify Multi-Domain Security Management Pradeo QuickBooks Online Splashtop Remote Support TeamViewer WatchTower Security Management App Zimperium Mobile Threat Defense (MTD) Show More Integrations View All 8 Integrations
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