Horizon Hosted Telephony

Horizon Hosted Telephony

Horizon Telecom
Sabienzia

Sabienzia

Sabienzia Technologies
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About

Our best selling telephone systems are the Horizon Hosted Cloud system and the Panasonic NS-700 Office system, both of which are clear market leaders in the UK today. Horizon Hosted Telephony is a Cloud-based telephone system which means the switching equipment is hosted in a remote Data Centre and calls are made using VoIP over the Internet. Each system comes with Free Polycom VVX 411 handsets on a 3 year deal as long as you use one of our specialist VoIP services for Internet connectivity, such as a Converged voice & data circuit whereby a small amount of required bandwidth is permanently segregated off for voice-use only to ensure high quality speech at all times regardless of how much data is being downloaded with the rest of the bandwidth available for general Internet usage. In the majority of situations it will provide substantial cost savings with regard to both initial outlay and on-going costs as well as providing State-of-the-Art facilities.

About

Sabienzia transforms telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning and automated workflows. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies in the travel, automotive and e-commerce sectors worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level. In minutes, you can set up a fully customizable customer service in the cloud to reach your global audience. Our premise is to provide a centralized system that allows your users to provide your customers with a closer, more substantial, and more empathetic experience from anywhere. Setup in 1 minute the cloud contact center solution for business without installations. Stay closer to your customers, remote agents and employees using the right channels and metrics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and organizations looking for a telephone system solution to make calls using VoIP over the Internet

Audience

Businesses looking for a cloud contact center solution for their digital communication needs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€10 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • No installations, voice quality simply excellent, working as remote agent you can set your different status in case you are not talking. Many, many futures included that don't require programming or configuration by specialized IT teams. With check boxes and drop downs you configure all you need. Very good design. Keen to test the video functionality available.

Cons

  • Nothing that I can think of. Probably because all what we need for customer service is available.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Horizon Telecom
Founded: 2012
United Kingdom
www.horizontelecom.co.uk/our-telephone-systems/

Company Information

Sabienzia Technologies
Founded: 2009
Germany
sabienzia.com

Alternatives

Alternatives

Gphone

Gphone

GlobalPhone
Dynamics Phone System

Dynamics Phone System

Dynamics Telephony
PBXware

PBXware

Bicom Systems

Categories

Categories

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Freshdesk
Microsoft 365
Microsoft Outlook
Salesforce
Zendesk

Integrations

Freshdesk
Microsoft 365
Microsoft Outlook
Salesforce
Zendesk
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