Inteam

Inteam

Inconcert
+
+

Related Products

  • Breathe
    655 Ratings
    Visit Website
  • Folks
    209 Ratings
    Visit Website
  • Zahara
    34 Ratings
    Visit Website
  • Connecteam
    10,756 Ratings
    Visit Website
  • Hubstaff
    3,996 Ratings
    Visit Website
  • HR Partner
    205 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • DeskTime
    954 Ratings
    Visit Website
  • Hostaway
    2,110 Ratings
    Visit Website
  • SaaSify
    122 Ratings
    Visit Website

About

Holiday Management is an extension for Dynamics 365 Project Operations. It helps both managers and employees to manage and monitor vacations and other absences. As a manager, you can define lists of international, national and regional holidays and apply them to a defined group of employees according to their location. Automatically add holidays to your team members’ calendars as time off, so they appear as non-working days on the Schedule Board in the PSA app or the PO app. You can also create automatic approvals for certain types of absences. As a team member, the app lets you request vacations for a full day, half a day or several days in a row. Access the app via smartphone, tablet or desktop to check the status of your vacation requests and to see how many days of vacation you have left for a given year. Key features: Control over holiday requests and approvals. Overview of your team members absences. Location-dependent holiday list for different groups of employees.

About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

PMO manager, Portfolio manager, Project and portfolio managers

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

proMX
Founded: 2000
German
promx.net/en/holiday-management/

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
AgentTime

AgentTime

Portage Communications

Categories

Absence Management Supported

Categories

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inspeech Not Supported
Microsoft Dynamics 365 Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inspeech Supported
Microsoft Dynamics 365 Not Supported
Claim Holiday Management for Dynamics 365 and update features and information
Claim Holiday Management for Dynamics 365 and update features and information
Claim Inteam and update features and information
Claim Inteam and update features and information