HipLink vs. Live Support Comparison


HipLink	Live Support LiveSupport.com	+	+
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About A text message system to send reliable, SMS text messages or encrypted alerts to cell phones and pagers is an essential requirement for nearly all organizations, large or small. While this may sound routine, texting from a computer, it’s not. Being able to quickly and effectively reach all users from normal daily operations to extreme emergency situations demands a robust and reliable desktop text messaging software or Emergency Notification System for a complete communication platform for alert notifications. HipLink is the proven wireless SMS text message system and paging software for critical communication that serves as a communications backbone to manage a wide range of notifications. It enables instant communication via a browser and an Internet-connected computer desktop to send messages directly via SMS text to standard cell phone, smartphone, or pager. HipLink offers secure text alert software you can count on.	About 52% of customers want to text your support agents. Live Support is a messaging app designed to grow your business by helping you be more reachable, personable, and memorable. Giving customers the option to use their cell phone's already installed texting program is a necessity to keep their attention and complete the transaction. Agents can discuss effortlessly on iOS, Android, or an online browser with all clients on their desired internet browser, whether or not the client chooses web-based chat or texting. Messaging is ranked as the #1 route customers would like to take to connect with businesses. With more than 50 billion messages delivered every day, it’s the most popular method to get to loved ones, friends, and these days, your company. Live Support helps make online messaging an easy task to be able to enable you to connect, convert, and maintain bonds with every customer that comes to you - regardless of the browser or device.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations that need an emergency notification solution	Audience Live Chat software for companies
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $19 per user per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information HipLink Founded: 1993 United States hiplink.com	Company Information LiveSupport.com Founded: 2016 United States www.livesupport.com
Alternatives DeskAlerts	Alternatives WEBTEXT
Text-Em-All	Velaro
One Call Now	HelpCrunch
CallingPost CallingPost Communications	Voizee
PageGate NotePage View All	Text Text Inc. View All
Categories Emergency Notification Supported EMS Supported HIPAA Compliant Messaging Supported Proactive Notification Supported	Categories Live Chat Supported
Show More Features EMS Features Availability Indicator Not Supported Billable Items Tracking Not Supported Daily Unit Loading Analysis Not Supported Dispatch Monitoring Supported Electronic Signature Not Supported EMS Service Roles Time Clock Not Supported Equipment Tracking Not Supported Fleet Management Not Supported NEMSIS Compliance Not Supported Patient Database Not Supported Point-of-Service Data Not Supported Refusal Statements Not Supported Shift Management Not Supported Supply Management Not Supported	Show More Features Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported
Integrations No info available.	Integrations No info available.
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