Helpwise

Helpwise

5.0 out of 5 stars
Spike

Spike

5.0 out of 5 stars
Helpwise Spike

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Helpwise:

About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Spike:

About

Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is available on iOS, Android, Mac, Windows & Web.
Helpwise:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Spike:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Helpwise:

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp
Spike:

Audience

Spike is an all-in-one workplace, making you and your team more responsive, efficient, and collaborative.
Helpwise:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Spike:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Helpwise:

API

Offers API Not Supported
Spike:

API

Offers API Not Supported
Helpwise:

Screenshots and Videos

Spike:

Screenshots and Videos

Helpwise:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Spike:

Pricing

Free
Spike is free for anyone with a personal email address.

If you have a custom domain email address, you can get started with a 14 day free trial.
Free Version Supported
Free Trial Not Supported
Helpwise:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Spike:

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.6 / 5
Helpwise:

Pros & Cons from Real Users

Pros

  • Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
  • Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

Cons

  • There are not any cons that I can think of for now.
  • It's a little tricky to set up and UI/ux could be updated to simplify.
Spike:

Pros & Cons from Real Users

Pros

  • With Spike, conventional email is transformed into a chat-like conversational style. Users accustomed to messaging applications will find this method easier to use and more natural when it comes to email conversation.
  • Spike provides us with an environment that facilitates interaction with third parties in different ways, whether by calls, messaging, e-mail, etc. Its platform is intuitive and straightforward; it is pretty easy to understand how it works and to take advantage of its many communicative and collaborative benefits for the benefit of work teams.
  • Spike is an interesting email client which transform your old boring email window to interesting communication interface. It offer amazing collaborative capability which make it it perfect candidate of client with exceptionally useful extra feature contributing to higher conversion.
  • #1- Spike is also supported on mobile platforms. #2- Inbound and outbound emails converted into easy chat interface. #3- Task tracking and organizing are very convenient. #4- Team collaboration is great with its realtime chat.
  • New way to start chatting without sharing your mobile number, so it helps if you have privacy concerns. It has all of the feature that typical email apps have. Also integrated with voice and video calling.

Cons

  • Although Spike offers a mobile app for access while on the move, some users have noted that it occasionally has less functionality than the web version.
  • It is multiplatform, but its application for mobile devices is not as optimal as the computer one; some functions cannot be used.
  • Spike offers many add-on features with no extra cost involved. It's a great tool for email with collaboration. No Cons.
  • #1- We had an overall positive experience with Spike.
  • Till now I didn't faced any serious problems with this tool.
Helpwise:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Spike:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Helpwise:

Company Information

Helpwise
Founded: 2019
United States
helpwise.io
Spike:

Company Information

Spike
Founded: 2014
Israel
www.spikenow.com
Helpwise:

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Helpwise:
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Helpwise:
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Helpwise:
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Helpwise:

Categories

Email Clients Supported
Email Management Supported
Help Desk Supported
Spike:

Categories

Calendar Supported
Collaboration Supported
Email Clients Supported
Email Encryption Supported
Email Management Supported
Email Tracking Supported
File Sharing Supported
Productivity Supported
Screen Sharing Supported
Task Management Supported
Team Chat Supported
Team Communication Supported
Helpwise:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
Spike:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Not Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Calendar Features

Calendar Sync Supported
Collaboration Tools Not Supported
Multi-Device Support Not Supported
Reminders Supported
Room Booking Not Supported
Scheduling Not Supported
Task Manaagement Not Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

File Sharing Features

Audit Trail Not Supported
Chat / Messaging Supported
Collaboration Supported
Document Management Supported
Drag & Drop Supported
Electronic Signature Not Supported
Encryption Supported
File Synchronization Not Supported
Search Supported
User Management Supported
Version Control Not Supported
Workflow Management Not Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Supported
Employee Directory Not Supported
Event Calendar Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Productivity Features

Collaboration Supported
Database Creation Not Supported
Document Creation Supported
File Sharing Supported
Notes Management Supported
Office Suite Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Supported
Reporting/Analytics Not Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Not Supported
To-Do List View Supported

Team Chat Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported
Helpwise:

Integrations

Gmail Supported
Copper Supported
Dialpad Support Supported
Dropbox Supported
Google Workspace Not Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
JustCall Supported
KonnectzIT Supported
Microsoft Outlook Not Supported
Pabbly Connect Supported
Salesflare Supported
Shopify Supported
Slack Supported
Stackreaction Supported
Stripe Supported
Trello Supported
WhatsApp Supported
Workers by Delos Not Supported
Zendesk Sell Supported
Spike:

Integrations

Gmail Supported
Copper Not Supported
Dialpad Support Not Supported
Dropbox Not Supported
Google Workspace Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
JustCall Not Supported
KonnectzIT Not Supported
Microsoft Outlook Supported
Pabbly Connect Not Supported
Salesflare Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
Stripe Not Supported
Trello Not Supported
WhatsApp Not Supported
Workers by Delos Supported
Zendesk Sell Not Supported
Helpwise:
Claim Helpwise and update features and information
Claim Helpwise and update features and information
Spike:
Claim Spike and update features and information
Claim Spike and update features and information