ProProfs Chat

ProProfs Chat

ProProfs
5.0 out of 5 stars
Helppier ProProfs Chat

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Helppier:

About

Helppier is the easiest way to engage and help users online. Turn users into customers with interactive user guides, tooltips, pop-ups, warnings, and more. First-time experiences can be scary. Create welcome messages and product tours to help users understand your value. Answer common questions with interactive guides and tooltips. Ensure users can complete tasks without contacting your support team. Publish popups, notifications, and banners without your IT team. Deliver the right message at the right time to improve conversions. Traditional training no longer works. Convert users into customers with beautiful onboarding tours and automated user onboarding flows. Gain customers and drive revenue on autopilot. Present in-app messages like popups, notifications, and banners to highlight features or announce updates. Track user engagement and improve product adoption.
ProProfs Chat:

About

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.
Helppier:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ProProfs Chat:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Helppier:

Audience

Customer Service solution for companies
ProProfs Chat:

Audience

Sales agents and businesses looking for a solution to increase sales and improve productivity
Helppier:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ProProfs Chat:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Helppier:

API

Offers API Not Supported
ProProfs Chat:

API

Offers API Not Supported
Helppier:

Screenshots and Videos

ProProfs Chat:

Screenshots and Videos

Helppier:

Pricing

No information available.
Free Version Supported
Free Trial Supported
ProProfs Chat:

Pricing

$19.99 per month
Free Version Supported
Free Trial Supported
Helppier:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ProProfs Chat:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.6 / 5
design 4.8 / 5
support 4.6 / 5
ProProfs Chat:

Pros & Cons from Real Users

Pros

  • I’ve been using ProProfs Chat for a few months now, and it’s been a fantastic experience! The tool allows for easy training of chatbots using website or help center URL, enabling them to provide accurate responses to customer queries. This feature not only enhances the efficiency of customer support but also ensures consistency in communication.
  • The customization options are great, letting us change the chat’s look to match our brand. Plus, the chatbot feature is amazing because it quickly answers common questions, allowing our team to focus on more complicated issues.
  • ProProfs Chat offers excellent customization options. You can adjust your chat window to match your company’s branding and create agent profiles to add a personal touch. This makes your chat interface reflect your brand and makes interactions more engaging for customers.
  • Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction. User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience.
  • I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market.

Cons

  • Overall, everything has run smoothly. However, I do wish they offered an on-premise version.
  • So far, I've had no issues with the software.
  • There’s truly nothing to dislike about the ProProfs Chat; it meets every need seamlessly.
  • Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform.
  • It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.
Helppier:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
ProProfs Chat:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Helppier:

Company Information

Helppier
Founded: 2014
Portugal
www.helppier.com
ProProfs Chat:

Company Information

ProProfs
Founded: 2006
United States
www.proprofschat.com
Helppier:

Alternatives

ProProfs Chat:

Alternatives

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TelebuPop

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Helppier:

Categories

Customer Service Supported
ProProfs Chat:

Categories

Chatbot Supported
Live Chat Supported
Helppier:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported
ProProfs Chat:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Helppier:

Integrations

AmeriCommerce Not Supported
Keap Not Supported
Kontent.ai Not Supported
Mailchimp Not Supported
ProProfs Help Desk Not Supported
Salesforce Not Supported
Shopify Not Supported
WordPress Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Zoho SalesIQ Not Supported
ProProfs Chat:

Integrations

AmeriCommerce Supported
Keap Supported
Kontent.ai Supported
Mailchimp Supported
ProProfs Help Desk Supported
Salesforce Supported
Shopify Supported
WordPress Supported
Zendesk Supported
Zoho CRM Supported
Zoho SalesIQ Supported
Helppier:
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ProProfs Chat:
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