HelpWire

HelpWire

Electronic Team, Inc.
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About

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

About

Automate deployments, nerd out on reports, instantly access remote devices, and address vulnerabilities in as little as one click — all from a single, intuitive console. PDQ Connect takes care of your environment so you can spend more time focusing on the things that truly matter. Like naps. —Deploy quickly— Effortlessly deploy software, files, and configurations using prebuilt or custom packages. Automate deployments to keep devices updated and secure. —Secure your environment— Discover critical CVEs and resolve threats in as little as one click. —Gain instant remote access— Enjoy remote desktop functionality, complete with unattended access, multimonitor support and secure file transfer. —Generate and schedule reports— Track installed software, hardware age, manufacturer models, and much more. —Access comprehensive support— US-based support for when you need a human, an extensive Knowledge Base for when you don’t.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers, Support, Tech support, remote support

Audience

Companies wanting a tool to deploy custom or prebuilt packages, streamline IT tasks, and manage their devices

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

$12 per device per year
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

Company Information

PDQ
United States
www.pdq.com/pdq-connect/

Alternatives

Alternatives

FixMe.IT

FixMe.IT

Techinline
EMCO Remote Installer

EMCO Remote Installer

EMCO Software
AnyDesk

AnyDesk

AnyDesk Software
HelpWire

HelpWire

Electronic Team, Inc.

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Microsoft Entra ID

Integrations

Microsoft Entra ID
Claim HelpWire and update features and information
Claim HelpWire and update features and information
Claim PDQ Connect and update features and information
Claim PDQ Connect and update features and information