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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

ShelfOne is a modern, easy-to-use billing and inventory management software designed for retail shops, small businesses, and growing enterprises. It helps businesses manage products, inventory, sales, billing, and business operations from one centralized platform. Key features include fast digital billing, product management, real-time inventory tracking, stock management, sales records, invoice generation, and business insights. ShelfOne is designed to replace manual registers and complicated billing systems with a simple, efficient digital solution. Built for shop owners and businesses that want better control over their inventory and daily sales, ShelfOne makes it easier to track products, monitor stock, manage transactions, and understand business performance.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Retail shop owners, small and medium-sized businesses, wholesalers, distributors, supermarkets, general stores, and businesses that need billing and inventory management.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
ShelfOne is currently available for free. Premium features and paid plans may be introduced in the future.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Pros & Cons from Real Users

Pros

  • ShelfOne makes it much easier to keep track of products, inventory and day-to-day sales in one place. The interface is clean and relatively easy to understand, so I didn't need much time to get familiar with it. Having the important business information available from one dashboard is especially useful for daily operations. The free access also makes it easy for a small business to try without a large upfront cost.

Cons

  • Some features could be more advanced, especially for businesses with more complex inventory requirements. More integrations and customization options would also make the platform more useful as the business grows.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

ShelfOne
Founded: 2026
India
shelfone.novaxai.in

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Mediasoft POS

Mediasoft POS

Mediasoft Data Systems
VeSure POS

VeSure POS

VeSure Technologies Pvt. Ltd.
ShelfSync

ShelfSync

HelloHorizon
VyaparNext

VyaparNext

Smart Byte Labs
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
MultiTech POS

MultiTech POS

MultiTechPOS
BillCountr

BillCountr

Mahalakshya Ventures Private Limited

Categories

Customer Service Supported

Categories

Point of Sale Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Not Supported
Forecasting Not Supported
Inventory Optimization Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Not Supported
Gift Card Management Not Supported
Loyalty Program Supported
Multi-Location Not Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Chatra Supported
Collect.chat Supported
Continually Supported
Crisp Supported
Dashly Supported
Drift Supported
Freshchat Supported
Freshdesk Supported
Gorgias Supported
HelpCrunch Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Quriobot Supported
Zendesk Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Chatra Not Supported
Collect.chat Not Supported
Continually Not Supported
Crisp Not Supported
Dashly Not Supported
Drift Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gorgias Not Supported
HelpCrunch Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Quriobot Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim ShelfOne and update features and information
Claim ShelfOne and update features and information