Guided TroubleshootingDezide
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Related Products
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About
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. Help me Fix is comprised of Aidenn, an AI repairs assistant, Help me Fix Resident, Help me Fix Engineer and our Nationwide Network of semi-retired tradespeople. Help me Fix enables residents to self-fix simple repairs using AI diagnostics, computer vision, helpful videos, video triage escalation and job reporting, and empowers contact centre operatives and internal and field technicians to help residents over video by resolving issues remotely and increasing first time fix rates.
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About
At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products.
Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
1. the probabilities of root causes
2. the probabilities that certain corrective steps will be effective
3. the costs of repairs
4. the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Social Housing Providers, Contractors, Letting Agents, Call Centres, Manuacturers, Surveyors
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Audience
Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
£100 per month
Free Version
Free Trial
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Pricing
$49.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHelp me Fix
Founded: 2019
helpmefix.io
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Company InformationDezide
Founded: 2001
Denmark
www.dezide.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
No info available.
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Integrations
No info available.
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