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About

Heed is an all-in-one internal-communication platform that enables organizations to connect and engage employees across desktop, mobile, and digital-signage channels. The platform allows you to design professional communication (emails, newsletters, notifications) using a drag-and-drop builder that requires no coding or design experience. It supports sending messages via multiple channels, desktop alerts, corporate wallpapers, mobile apps, SMS, and lets you tailor communications to different employee groups for targeted engagement. Built-in analytics track opens, clicks, reads, and feedback in real time so you can measure what’s working and refine your strategy. Heed also integrates with major systems, including SharePoint, ServiceNow, Salesforce and Workday, making it easy to align communications with your existing workflow. Through survey tools, you can collect employee feedback and turn insights into action, helping build a more engaged and connected workforce.

About

Pronto is a communication hub created for the everyday user. It connects people via chat and video, so they can learn faster, work smarter, and communicate seamlessly. Not everyone is comfortable with new technology. At pronto, we’re looking out for frontline workers and designed Pronto to be the most frictionless, easy-to-use communication product on the market. Most of today’s workforce either doesn’t work at a desk, or works remotely. Pronto is designed mobile-first and keeps you connected right from your mobile phone— even when you’re on the go.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Internal-communications teams and HR professionals interested in a solution to deliver and measure employee messages across multiple devices and channels

Audience

Organizations of all sizes that want a seamless communications tool

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$12.35 per year
Free Version Not Supported
Free Trial Supported

Pricing

$3 per month/user
Chat Only Option
Unlimited file storage
Instant chat translation
Enterprise security
Basic Support

Upgrades available if more features are needed
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Our team loves Pronto! Its been great to have one place where everyone has contact with each other - which eliminates the need to constantly distribute updated phone number lists, etc. The ability to create specific groups is also convenient for various departments and group discussions that don't need to involve the entire company. My team loves the GIF and emoji's - keeps conversations fun!
  • Super easy to communicate with teams and company wide. There's tons of features which make communication easy whether it’s a meeting or sharing docs.
  • Fantastic sales engagement. We were coming from a place where our sales leaders were trying to broadcast messages widely and still control the interaction (i.e. who can DM who). We had a mixture of sms based systems that did not provide great transparency into who was participating.
  • We love the ease of use, everything is very self-explanatory, no need for training. Also the ability to create many groups, see who has read the messages, share files, etc. All of Pronto is amazing!

Cons

  • The only thing we don't like is that incoming or new employees, can't see announcements that were posted previously. We love the announcements features but wish there was maybe a "bulletin" where permanent announcements can be viewed for all time and eternity by anyone no matter when they join our company.
  • Some of the features like video chat don’t function well when you exceed a certain number of users.
  • They come from an educational background, so we had to show them the sales use cases. They picked it quickly.
  • My ONE complaint is that it doesn’t hide the text of my chats when the notification pops up on my screen. If I am sharing my screen with someone and someone else sends me something sensitive, everyone gets to read that message.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Heed
Founded: 2017
United Kingdom
heed.io

Company Information

Pronto
Founded: 2016
United States
pronto.io

Alternatives

Alternatives

SnapComms

SnapComms

SnapComms, an Everbridge company
Pronto Xi

Pronto Xi

Pronto Software
RapidAlerts

RapidAlerts

Altessa Solutions
Slack

Slack

Salesforce

Categories

Categories

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Student Engagement Platform Features

Communication Tools Supported
Community Management Supported
Event Calendar Not Supported
Higher Education Supported
Interactive Learning Not Supported
K-12 Not Supported
Location Tracking Supported
Mobile App Supported
Orientation Management Supported
Polls / Voting Supported
Safety Management Not Supported
Student Group Management Supported

Team Chat Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Not Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported

Integrations

Blackboard Learn Not Supported
Blackboard for Business Not Supported
Canvas Not Supported
Dropbox Not Supported
FlowCentric Processware Not Supported
FreightExchange Not Supported
Google Drive Not Supported
LCAB Not Supported
Microsoft OneDrive Not Supported
Microsoft SharePoint Supported
Moodle Not Supported
ProSpend Not Supported
SAP Cloud Platform Supported
Salesforce Supported
ServiceNow Supported
Stax Not Supported
TSM Not Supported
Workday HCM Supported
iCloud Not Supported

Integrations

Blackboard Learn Supported
Blackboard for Business Supported
Canvas Supported
Dropbox Supported
FlowCentric Processware Supported
FreightExchange Supported
Google Drive Supported
LCAB Supported
Microsoft OneDrive Supported
Microsoft SharePoint Not Supported
Moodle Supported
ProSpend Supported
SAP Cloud Platform Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Stax Supported
TSM Supported
Workday HCM Not Supported
iCloud Supported
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