SeaTicket

SeaTicket

SeaCloud Labs
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+

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About

Find the prior case - and see exactly why. Finding the prior case can take all afternoon. Word and Ctrl+F still return a hundred keyword hits on a large report archive. HangerSearch is technical-report search for engineering support teams: the 4-5 prior cases that match, the terms behind each result, and you stay in control. If a shop term was missed, you add it. Retrieval only - you write the confirmation. Not another AI that guesses. Cloud or self-hosted. Pricing: free magic-link tier, Pilot $49 for 500 credits, Pro from $149/mo; cloud or self-hosted.

About

SeaTicket is an open-source, AI-powered support center that brings questions and issue reports from GitHub, Discord, Discourse, and email into one workspace. AI agents investigate each new question by searching related issues, past cases, and your knowledge base, then suggest a reply or a ticket. Your team approves, edits, or discards every suggestion, and approved replies post back to the original thread. When a question needs an engineer, it becomes a trackable ticket with an owner, internal discussion, and full context. Approved resolutions are saved to a searchable knowledge base that the team and agents reuse. SeaTicket integrates with Notion, Confluence, Linear, Jira, and Seafile. It includes API access, an external support portal, and unlimited team members on every plan. Use the hosted cloud or self-host the Apache 2.0 code.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Engineering support teams, field service and technical support engineers, and manufacturers with large technical-report archives

Audience

Open-source projects, software and SaaS teams, product teams, and support teams that handle community questions and customer issues across GitHub, Discord, forums, and email.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$49 for 500 credits (Pilot); P
Free Version Supported
Free Trial Not Supported

Pricing

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HangerSearch
hangersearch.com

Company Information

SeaCloud Labs
Founded: 2012
Singapore
seaticket.ai/

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Categories

Enterprise Search Supported

Categories

Help Desk Supported

Integrations

Confluence Not Supported
Discord Not Supported
Discourse Not Supported
GitHub Not Supported
Jira Not Supported
Linear Not Supported
Notion Not Supported
Seafile Not Supported

Integrations

Confluence Supported
Discord Supported
Discourse Supported
GitHub Supported
Jira Supported
Linear Supported
Notion Supported
Seafile Supported
Claim HangerSearch and update features and information
Claim HangerSearch and update features and information
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