HCL HERO

HCL HERO

HCLSoftware
Uniportal

Uniportal

Uniportal Inc.
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About

Healthcheck and Runbook Optimizer that enables IT Administrator to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. Powerful bundle offering comprising of HCL Workload Automation, HCL Clara and HCL HERO. Reduce manual labor, reduce downtime of servers, and improve IT operational efficiency across the enterprise with HCL HERO. HCL HERO effectively combines centralized application monitoring with runbook automation. It enables a single point of entry to see misconfiguration, performance or infrastructure problem on multiple environments. Users have an immediate understanding of the situation and where an action is needed with a clear and visually engaging dashboard overview​. HCL HERO helps easily integrate a runbook library with customized monitors and KPIs.

About

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT Administrators that want to monitor their servers and perform informed recovery actions

Audience

MSP helpdesk teams and technicians.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

HCLSoftware
Founded: 1991
India
www.hcltechsw.com/products/hero

Company Information

Uniportal Inc.
Founded: 2025
Canada
uniportal.ai

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Thread

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Categories

Categories

MSP Supported

Integrations

Addigy Not Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Egnyte Not Supported
Google Workspace Not Supported
HaloPSA Not Supported
Hudu Not Supported
IT Glue Not Supported
Level Not Supported
Microsoft 365 Not Supported
NinjaOne Not Supported
Pax8 Not Supported

Integrations

Addigy Supported
Autotask PSA Supported
ConnectWise PSA Supported
Datto RMM Supported
Egnyte Supported
Google Workspace Supported
HaloPSA Supported
Hudu Supported
IT Glue Supported
Level Supported
Microsoft 365 Supported
NinjaOne Supported
Pax8 Supported
Claim HCL HERO and update features and information
Claim HCL HERO and update features and information
Claim Uniportal and update features and information
Claim Uniportal and update features and information