Groove vs. Jiminny Comparison


Groove Groove Networks	Jiminny	+	+
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Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 111 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. 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About Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.	About Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower your team to drive more revenue with actionable insights and informed decisions. Conversation intelligence designed to be used and enjoyed by your whole business. Sell smarter, grow faster and win more deals. Jiminny empowers revenue teams to capture and analyze critical go-to-market insights across video, voice, and email. It helps reps automate administrative tasks, giving them more time to sell and improve performance. Managers gain confidence with actionable insights to develop their teams, while Executives trust the CRM as a source of truth for data-driven decisions and the launchpad for revenue growth. With fast onboarding, a seamless user experience, and ROI in under six months, Jiminny delivers the ultimate platform to power revenue intelligence across your entire business.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small businesses looking for a powerful Help Desk solution	Audience Revenue leaders interested in an AI conversation intelligence solution to grow their teams revenue and optimize efficiency
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $12 per user per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.5 / 5 features 4.4 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews
	Pros & Cons from Real Users Pros Jiminny is great, the platform is intuitive, slick and does everything you expect. I like how you can put in key words and themes and then see what are the typical conversations you are having with your prospects. It’s also great place to learn from other colleagues as you can quite easily see and compare your calls with your colleagues. The drop in call feature is also amazing for those times when you don’t want to intimidate your prospect with too many faces on call but also listen live I love how easy it is for me to share links to prospects after demonstrations. Amazing UI and UX. Support chat is always very responsive. Love the AI Intelligence, Transcript and coaching features. -Awesome support team -Good tutorials -Improves team collaboration and success -Great tool to self-coach and improve -Easy setup -HubSpot integration works perfectly -The meeting notetaker is prompt and the transcriptions are pretty spot-on As a new hire at my company, Jiminny has been incredibly helpful in learning my role and my company's product. I use Jiminny daily to watch my colleagues on demo calls, client check-ins, and renewal calls, and it has also been vital to review myself as I begin to have calls of my own. The integration to Hubspot and Gmail also makes it incredibly effective. Cons Not much to say, it does the job well. Sometimes Jiminny won’t join till later in the call or that it won’t pick up audio on some calls and the transcription isn't always accurate. Sometimes the transcript isn't accurate but still workable for sharing with prospects. Sometimes have connection issues due to cache and have to do a full reset at times. -Setup could be challenging for non-technical people -At times, has a hard time deciphering phone call transcriptions for who is speaking (not a big deal as you can get the gist of the call regardless) -Automated call and meeting scoring set-up could be improved upon The only con I can think of is the Notetaker taking a few minutes to join the call. It would be better if the Notetaker joined immediately.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Groove Networks Founded: 2013 United States www.groovehq.com	Company Information Jiminny Founded: 2016 United Kingdom www.jiminny.com
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Categories Go-To-Market Help Desk	Categories AI Sales Assistants AI Sales Tools Call Monitoring Call Recording Conversation Intelligence Go-To-Market Inside Sales Revenue Intelligence Revenue Operations Sales Sales Analytics Sales Coaching Sales Enablement Sales Forecasting Sales Intelligence
Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management	Show More Features Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Inside Sales Features Auto-Dialing Call List Management Call Recording Campaign Management Dashboard Data Management Lead Capture Lead Distribution Lead Scoring Performance Management Revenue Intelligence Features Actionable Insights Alerts / Notifications Call Scoring Conversation Intelligence CRM Interactions Dashboard Email/Message Interactions Market Intelligence Phone Call Interactions Pipeline Visibility Sales Coaching Video Call Interactions Revenue Operations Features Account Health Dashboard AI Insights Automatic CRM Updates Contact / Activity Tracking Revenue Dashboard Revenue Intelligence / Reporting RevOps Automation Sales Analytics Sales Forecasting Third-Party Data Aggregation Sales Analytics Features Collaboration Tools Dashboards Forecasting Analytics Ideal Customer Profile (ICP) Lead Analytics Pipeline Management Predictive Forecasting Predictive Lead Scoring Sales Intelligence Reporting Sales Coaching Features Assessments Audio / Video Conferencing Built-In Course Authoring Call Recording Gamification Goal Setting / Tracking Learning Plans Onboarding Performance Metrics Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management Sales Forecasting Features Competitor Analysis Correlation Analysis Dashboard Dynamic Modeling Exception Reporting Graphical Data Presentation Modeling & Simulation Performance Metrics Sales Trend Analysis Statistical Analysis Sales Intelligence Features CRM Integration Data Cleaning Data Enrichment Data Import/Export Data Mining Data Verification Email Integration Lead Scoring List Building Performance Management Pipeline Management Predictive Modeling/Analytics Prospecting Tools Reporting/Analytics Sales Forecasting
Integrations CloudTalk HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub JustCall Salesforce Slack 8x8 AccessOwl ConnectAndSell FormKeep Gmail InsideSales Playbooks Integry Outreach Pipedrive Revamp CRM elevio iorad trumpet Show More Integrations View All 73 Integrations	Integrations CloudTalk HubSpot CRM HubSpot Customer Platform HubSpot Marketing Hub JustCall Salesforce Slack 8x8 AccessOwl ConnectAndSell FormKeep Gmail InsideSales Playbooks Integry Outreach Pipedrive Revamp CRM elevio iorad trumpet Show More Integrations View All 44 Integrations
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