About
Graia is an AI-enhanced customer experience platform built to power empathetic, intelligent conversations across voice, chat, email, and more. It combines agentic AI, a unified CCaaS (Contact Center as a Service) solution, and engagement tools in a single system designed to be both human-centred and high performing. The system supports over 100 languages, real-time understanding of sentiment, intent, and context to make interactions feel natural and responsive, and provides dashboards and analytics for tracking customer sentiment, trends, resolution speeds, and CSAT improvements. It emphasizes modular architecture, letting organizations deploy only the components needed; offers enterprise security (ISO-27001, GDPR compliance, end-to-end encryption), global infrastructure (99.99% uptime, data centers across multiple continents); and combines AI automation (for routine tasks) with human agents for more complex issues.
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About
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs.
Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security.
With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprises or customer service/contact center teams looking for a solution to automate routine interactions, improve agent efficiency, and elevate customer satisfaction across channels
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Audience
BPOs, Contact Centers, Financial Companies, Sales Teams, Support Teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€49 per month
Free Version
Free Trial
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Pricing
$25/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGraia
Founded: 2019
United Kingdom
www.graia.ai/
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Company InformationSquaretalk
Founded: 2008
Israel
squaretalk.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Auto Dialer Features
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX Features
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
SIP Trunk Features
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
Softphone Features
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
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Integrations
Freshdesk
Freshsales
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
WhatsApp
Zendesk
Zoho CRM
Zoho Desk
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Integrations
Freshdesk
Freshsales
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
WhatsApp
Zendesk
Zoho CRM
Zoho Desk
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