Google Hangouts vs. NetSapiens Comparison


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About Use Hangouts to keep in touch. Message contacts, start free video or voice calls, and hop on a conversation with one person or a group. Include all your contacts with group chats for up to 150 people. Say more with status messages, photos, videos, maps, emoji, stickers, and animated GIFs. Turn any conversation into a free group video call with up to 10 contacts. Call any phone number in the world (and all calls to other Hangouts users are free!). Connect your Google Voice account for phone calling, SMS texting, and voicemail integration. Keep in touch with contacts across Android, iOS, and the web, and sync chats across all your devices. Message contacts anytime, even if they’re offline.	About NetSapiens is an all-in-one UCaaS platform that enables service providers to deliver branded cloud communications across voice, video meetings, messaging, mobile, and contact center services. It supports branded voice capabilities that integrate directly into customers’ tools, high-quality video meetings from any device, business messaging, advanced SMS, and enterprise-grade security, encryption, compliance tools, and fraud prevention. Its API-first open platform connects with more than 400 app integrations and allows providers to build their own applications and personalized communication experiences. NetSapiens also includes AI-driven voice services such as voicemail transcription, call recording transcription, sentiment analysis, text-to-speech, intelligent call routing, appointment scheduling, lead capture, and after-hours coverage. Its mobile capabilities deliver voice calling, messaging, video meetings, presence, contacts, voicemail, fax, and call logs across devices.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Individuals or companies that want to do voice and video conferencing over the web using their Gmail accounts	Audience Telecom providers, managed service providers, and fiber broadband providers looking for a solution to deliver customizable, branded cloud communications and UCaaS services to business customers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.8 / 5 features 4.3 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros 1. It works flawlessly with low bandwidth internet connections. 2. It supports chat, audio and video calls. 3. The user interface is simple and well optimized. 4. It is lightweight and does not consume a lot of data. 5. It seamlessly integrates with other google applications. - Hangouts allows chatting, file sharing, calls and video calls all at one place. - It can be accessed directly from mobile, desktop or tablets. - Meetings gets synchronized easily with Google calendar, and it also allows seamless integration with other Google applications. - User interface of the application is simple and minimal. - It runs smoothly on laptops, mobile and tablets. - It syncs with all the Google application like Google Calendar automatically. - The user interface of the application is minimal and easy to use. - It can also be used directly from the Gmail application. - The application is quite easy to set up as it only requires a Google Account. - It runs smoothly on all the platforms where it is available. - It gets synced automatically with other Google applications like Google Calendar. - It supports both instant messaging and video conferencing. - It is fast, reliable and productive to use. - The best thing about using hangouts as the default chatting application is the ease with which it can be integrated with other Google applications. - It is highly secure to use, and the UI feels pleasing to the eyes. - It can be used on any Android or iOS device. Cons 1. It does not support setting any backdrop during calls in the background. 2. The notifications can be improved. - The call quality is not reliable, as it gets distorted with low speed internet. - The away status can not be changed manually and gets implemented automatically. - It only has limited features for chatting. - It does not support many third-party integrations. - Voice notes feature is not available yet. - There is not a lot of room for customization. - It does not work as seamlessly on the web as it does on Android devices. - Sometimes it does not push the notification for the incoming message.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Google Founded: 1998 United States www.google.com	Company Information NetSapiens Founded: 2002 United States www.netsapiens.com/cloud-communication/
Alternatives Zoho Meeting Zoho	Alternatives DialPhone
Around	Avaya Cloud Office Avaya
ezTalks	Zero
Microsoft Teams Microsoft	Windstream Enterprise UCaaS Windstream Enterprise
CloudMeet Crest Infosolutions Pte Ltd View All	Thirdlane View All
Categories Messaging Supported Screen Sharing Supported Team Chat Supported Team Communication Supported UCaaS Supported Video Conferencing Supported Web Conferencing Supported	Categories UCaaS Supported Unified Communications Supported
Show More Features Messaging Features End-to-End Encryption (E2EE) Not Supported File Sharing Not Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Not Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Not Supported File Sharing Not Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Not Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Not Supported Mobile Access Not Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Not Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Not Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported
Integrations AlterCam Supported Callnote Supported Creatable Supported Franz Supported Kernel G Suite Backup Tool Supported Komz Supported LegitFit Supported Manto Supported Microsoft Azure Not Supported Rally Supported Scrum Mate Supported Slapdash Supported Sococo Supported Stackreaction Supported The Training Arcade Supported Twixor Supported YouCam Supported Zapier Supported uShare.to Supported ‘nflow Supported Show More Integrations View All 89 Integrations	Integrations AlterCam Not Supported Callnote Not Supported Creatable Not Supported Franz Not Supported Kernel G Suite Backup Tool Not Supported Komz Not Supported LegitFit Not Supported Manto Not Supported Microsoft Azure Supported Rally Not Supported Scrum Mate Not Supported Slapdash Not Supported Sococo Not Supported Stackreaction Not Supported The Training Arcade Not Supported Twixor Not Supported YouCam Not Supported Zapier Not Supported uShare.to Not Supported ‘nflow Not Supported Show More Integrations View All 7 Integrations
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