RapportCMS

RapportCMS

Unity4
+
+

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About

Keep your address book clean, safely backed up, and available everywhere with Google Contacts, a free contact management and address book solution that integrates with G Suite an Gmail.

About

RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone who needs a free address book software solution

Audience

Companies searching for an end-to-end automated SaaS contact center platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Google Contacts is a simple app to manage your contacts with the best part being that it can be used to sync your contacts across devices with just your email id. It has neat little features like merge contacts to reduce duplicate contacts and is quite easy to use. It is also absolutely free.
  • (+) Easy to use and integration with an existing Gmail account. (+) Helps a lot in case of a lost phone or changing current phone, you can easily access with the help of your Gmail account. (+) The sync is very good, if you enter a new contact it gets synced very fact. (+) Very reliable and fast, can be accessed on the browser also. (+) You can label your contacts so that you can group contacts with similar labels, you can put address also.
  • With having so many contacts it's important to have a way to keep them all organized. This is where I put mine.
  • We can access the contacts from different devices. Easy to add multiple new contacts at a time. Linked to Google account and hence, we can access it from anywhere and at anytime.
  • We can access it from all over the world on different platforms. We can group different contacts using labels and filter them. We can import multiple contacts using CSV files and also export contacts to CSV files. Free to use.

Cons

  • No cons, it is a simple but must have app especially for Android users.
  • (-) In the case of multiple gmails accounts on the mobile device, the contacts gets duplicated, and removing the redundant contacts becomes a problem. (-) There is no sample info of contact you will always have to go and open the full page. (-) In the case of exporting contacts some times, the images get dropped from contacts, not too often. (-) Collects contact of each and every person you have emailed which is not necessary.
  • It's better now that they updated the UI/I'd but it's good
  • Its a perfect application. I found no disadvantages in it.
  • I've found no disadvantage on Google Contacts as far as I've used it.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Google
Founded: 1998
United States
contacts.google.com

Company Information

Unity4
Australia
www.unity4.com/rapport-cms/

Alternatives

Mesh

Mesh

Automattic

Alternatives

HGS Agent X

HGS Agent X

Hinduja Global Solutions
Evercontact

Evercontact

One More Company

Categories

Contact Management Supported

Categories

Contact Management Features

Activity Management Not Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Not Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Supported
Segmentation Not Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Speech Recognition Features

Audio Capture Not Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Not Supported
Concatenated Speech Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Integrations

ASAP Systems Supported
Apidaze Supported
Boxafe Supported
CloudHub Supported
Colligso SpotIn Supported
Fluttermail Supported
Freedcamp Supported
High Attendance Supported
Keap Supported
KrispCall Supported
LeadSimple Supported
Make Supported
PhoneBurner Supported
Pro Crew Schedule Supported
Salesboom CRM Supported
Tooling Studio Supported
VisitorTrack Supported
Wimi Supported
Zoho Campaigns Supported
zzBots Supported

Integrations

ASAP Systems Not Supported
Apidaze Not Supported
Boxafe Not Supported
CloudHub Not Supported
Colligso SpotIn Not Supported
Fluttermail Not Supported
Freedcamp Not Supported
High Attendance Not Supported
Keap Not Supported
KrispCall Not Supported
LeadSimple Not Supported
Make Not Supported
PhoneBurner Not Supported
Pro Crew Schedule Not Supported
Salesboom CRM Not Supported
Tooling Studio Not Supported
VisitorTrack Not Supported
Wimi Not Supported
Zoho Campaigns Not Supported
zzBots Not Supported
Claim Google Contacts and update features and information
Claim Google Contacts and update features and information
Claim RapportCMS and update features and information
Claim RapportCMS and update features and information