Google Cloud Agent Assist vs. Talk:if Comparison


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About Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI. Recommend ready-to-send responses to customers. Provide answers to customer questions from a centralized knowledge base. Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently. Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents. Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base. Agent Assist recommends phrases used by high-performing agents to improve the quality and consistency of customer experience. Agents are suggested knowledge base content to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.	About Imagine an agent who can deal with hundreds of customers at the same time. We are an agent powered by artificial intelligence. Increase the efficiency of your business with instant information, personalized recommendations, and automated solutions. These AI agents offer instant information, personalized recommendations, and automated solutions, thereby increasing business efficiency. The platform integrates customer data to provide a comprehensive 360-degree view, ensuring agents have the necessary information for each interaction. The platform offers features such as zero wait times, unlimited capacity to manage increased call volumes, and improved customer experience by eliminating delays and misdirections. It also aims to boost sales through efficient customer service and enhance agent motivation by automating routine tasks. Increase operational efficiency with real-time conversation analytics and reporting tools. Identify issues, monitor performance, and make data-driven decisions.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies seeking an AI-powered assistant solution to give support to their clients and customers	Audience Businesses looking for a solution to improve customer service efficiency and enhance customer experience
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.06 per session Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Google Founded: 1998 United States cloud.google.com/agent-assist	Company Information Talk:if talkif.ai/
Alternatives Cognigy.AI NiCE Cognigy	Alternatives Knovvu Virtual Agent Sestek
Twig	Voiceowl
Tohju	Cognigy.AI NiCE Cognigy
IBM watsonx Assistant IBM	CallFluent
Verizon Knowledge Assist Verizon View All	Struct View All
Categories AI Assistants	Categories Voice Bot

Integrations Avaya Experience Platform Cisco Unified Contact Center Elastic Observability Five9 Genesys Cloud CX Google Cloud Platform Google Contacts Infobip LivePerson Salesforce Twilio [24]7.ai Show More Integrations View All 9 Integrations	Integrations Avaya Experience Platform Cisco Unified Contact Center Elastic Observability Five9 Genesys Cloud CX Google Cloud Platform Google Contacts Infobip LivePerson Salesforce Twilio [24]7.ai Show More Integrations View All 3 Integrations
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