Gong vs. PeopleLinx Comparison


Gong Gong.io 4.5 out of 5 stars	PeopleLinx 5.0 out of 5 stars
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Gong	PeopleLinx
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The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. 4.5 out of 5 stars 69 Ratings Visit Website for QEval Creatio Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large organizations, it combines best-in-class CRM across sales, marketing, and service with an AI-native, no-code engine that lets business teams automate workflows, deploy AI agents, and adapt processes without developer dependency. 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Recognized as a Leader and Strong Performer across multiple Gartner and Forrester reports, Creatio serves thousands of customers in 100+ countries. Creatio is headquartered in Boston, US, has 1000 employees, 7 offices globally, and $300M in revenue. 4.6 out of 5 stars 589 Ratings Visit Website for Creatio CrankWheel Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. 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Gong: About Gong is a leading revenue intelligence platform designed to help businesses drive predictable growth by capturing every customer interaction and turning these insights into actionable decisions. With features like Gong Forecast, Gong Engage, and Gong AI, the platform empowers teams to optimize their sales process, improve forecast accuracy, and enhance customer engagement. It integrates seamlessly with your existing tech stack, providing real-time data and analysis to fuel better decision-making across revenue teams. Gong helps organizations achieve better pipeline management and improve conversion rates with AI-powered insights.	PeopleLinx: About PeopleLinx helps national brands orchestrate sales activities and revenue growth across distributed teams and territories. Our fully managed system aligns strategy with field execution. We combine go-to-market strategy, AI-powered targeting, expert messaging, and campaign execution to help teams identify buyers, activate relationships, and measure performance. With PeopleLinx, organizations move beyond disconnected outreach to achieve true revenue orchestration. Driving consistent, data-driven engagement across every territory, channel, and rep. What We Do: We provide a complete system, delivered as a service, that helps national brands turn scattered outreach into a scalable, coordinated marketing engine. How We Deliver: Powered by AI, run by experts, and built for national brands. What Sets Us Apart: Fully managed execution: no software learning curve Built-in creative support, brand compliance and personalization Proven to save time, scale outreach, and boost
Gong: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	PeopleLinx: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Gong: Audience Sales and service organizations that do their selling via phone or web conference	PeopleLinx: Audience Marketing & Revenue Leaders at national B2B brands, Sales Enablement & Field Marketing Managers, Franchise/Partner Channel Managers in B2B2C organizations
Gong: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	PeopleLinx: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Gong: API Offers API Not Supported	PeopleLinx: API Offers API Supported
Gong: Screenshots and Videos View more images or videos	PeopleLinx: Screenshots and Videos View more images or videos
Gong: Pricing No information available. Free Version Not Supported Free Trial Supported	PeopleLinx: Pricing $2500 Free Version Not Supported Free Trial Not Supported
Gong: Reviews/Ratings Overall 4.5 / 5 ease 4.8 / 5 features 3.5 / 5 design 5.0 / 5 support 4.8 / 5 Read all reviews	PeopleLinx: Reviews/Ratings Overall 5.0 / 5 ease 4.9 / 5 features 4.9 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Gong: Pros & Cons from Real Users Pros The easy way I can find a call makes it very feasible to use this platform, since when I want to remember or listen to past conversations, I only have to enter the keywords that I remember that occurred within a call-in order to locate a conversation. specific within so many calls that I make daily. The implementation of this platform has been easy, and I have not had to configure almost any difficult parameters, so it has been easy for me to manage its functions successfully from the first time. This platform is also feasible when working as a team and you have to analyze the conversations that another team member has had with a client and find out what the objectives that this client wanted to achieve with the company where I work were, so there is no excuse for missing information about clients and their needs, plus I can obtain data on future calls with clients. I have a space where I can create training for new users regarding my work area, which in this case is sales. I have a track record of all the simulation of the calls made by the users that I have personally trained, and the interface keeps me up to date with all the updates of the people whom I am training. On the part of the user I am training, I have gone through the same situation where I was trained by the administrators in charge at the time and I can say that it has been wonderful how this platform is created, it prepares one to be able to carry out a better analysis time to make sales and also be able to apply the best techniques to make agreements efficiently, being able to generate good experiences and agreements with customers. * Gong works very well with all the integrations with the platforms where voice or video calls can be made. Despite the fact that certain platforms have transcriptions included, such as Zoom, it is not as intuitive or easy to use, nor does it make transcriptions as accurate as Gong does. This has saved me a lot of time as I don't have to listen to a recorded call at the speed with which it was made but can just skip when they talk or say something important that this platform has highlighted. Thus, being able to optimize my workflow since I can navigate and search for specific sections that are of interest and usefulness to me in each transcription. * The use of this platform in general terms I can say that it has been very easy, I did not have to struggle to understand how Gong worked and provided solutions for calls. In addition, it was easy to be able to connect all the communication platforms to have the best work performance in looking for solutions according to the words analyzed by this platform. An example of this is when I use Slack with Gong where word tagging works on both platforms, thus being able to work better as a team when I'm not inside Gong and someone from the team tags me in a call. * Gong identifies words well including questions, is very efficient in understanding the context of each conversation and suggests certain actions to take when I have conversations with a customer. This platform has made it possible to improve relations with clients and improve conversations that allow solutions to be provided instantly within a call, since it helps train the team to be more efficient each time they have contact with a client. º It is very fascinating to be able to have a search engine to find calls more easily, it is useful when you have a lot of calls that have not been classified or simply everything is saturated. The simplicity is very nice since I only have to enter words to be able to find a specific call more easily. º It is very useful to be able to have the transcripts of the calls so that I can use the search engine in case I need it when I want to find a specific call. In addition, transcribing a call makes it easier to know what happened during the recorded calls without necessarily having to listen to all the calls, just take a visit and understand how everything went thanks to the recordings and transcripts. º The implementation within the company was very practical since for me and all the employees it was very intuitive to integrate this platform with the sales department to speed it up. It was very relieving not having to go through great learning processes, being able to subtract work time when a new employee does not know about this type of platform, thus being able to automate sales is automated and put into practice. º I like having the possibility to go back in the calls and also control the speed in which it is reproduced, thus being able to have more control in the revisions in case I do not want to read the transcriptions made automatically with Gong. º It is practical to be able to have recommendations of everything that can be automated, this is practical to be able to make everything easier in the calls that are made with the clients and the revisions that are made to be able to monitor the quality of the conversation that the employee has adding also with the qualifications obtained with the KPI's. #1- It helps to collect useful information to boost our sales. #2- Easy to configure with CRM. #3- Help manage client issues in real-time. With instant feedback. Cons I would love for all calls to be automatically recorded without having to interrupt a conversation for not remembering when I'm not Gonging before starting a call, so it's annoying and I waste a bit of time needing to check that everything is working properly . I would also like that when Gong is starting a recording it is not a distraction since it occupies a certain area of the screen that becomes annoying and also generates a noise at the beginning that even the person with whom I am having a meeting realizes that something is being recorded, which is not only annoying, but also embarrassing. I don't want to say that it doesn't integrate well with the other platforms, but rather that it should integrate more with the meeting applications where Gong is automatically launched without having to do that process manually anymore, just to have to perform the analysis of the conversation calmly without having to I don't have to worry about missing an important part of the conversation because I didn't cast Gong on time. The training that Gong has for new users is not as complete as it seems, I have even attended their seminars and they have not had a great impact on how I should implement this platform in my work environment to generate more sales through the automatic analysis of the meetings with clients, so I have been able to receive better training on this platform through external courses or online tutorials to get more out of Gong tools. I know that this platform only provides the service that it is offering and that it is not obliged to explain in detail how to have a better performance, but in most of the platforms that I manage they have an assisted and deep training that allows any user to easily learn how each of its features works. Therefore, it would not hurt to improve this service, if it is possible to include them in the payment plans to have better assistance in terms of having better training in the correct use of this platform. * English is the language that this platform focuses on the most, so it limits companies or individuals who do not handle the language well from having problems with the implementation of Gong. I want to say that the problem that it handles with languages is extremely serious, especially when it comes to carrying out an analysis for clients that speak languages other than English, since with this problem this platform does not work correctly in other languages, so that can cause confusion in the results that are thrown by those who analyze a conversation that was had with a client of a foreign language. Despite the fact that this platform claims to handle a large number of languages, this does not mean that it handles them correctly since there are many that need to be polished with languages that are not English. * Some transcriptions do not hit the nail on the head, this function is very good to go beyond what the client wants to say. However, I think that certain aspects of the transcriptions still need to be improved as there are words that are misplaced, and I have to listen to the original audio to realize what the client was really trying to tell me. I know that achieving a good transcription can be difficult but not impossible since I have tried the transcription on my iPhone by placing the audio with transition errors in Gong and it turned out that a cleaner and clearer transcription can be made on my phone, I even did it on an Android phone which isn't perfect either, but he still managed to hit words that Gong couldn't detect. So, a little more work is needed because there may be words that one is missing and then the client is not well understood. * The mobile app allows me to listen to calls on the go, but it has too many bugs that are more problems than benefits of using Gong on my mobile phone. On Android it tends to crash the app as it seems to overload the more, I use it. I also have problems with the playlists because if I open them from another application such as email or WhatsApp message it just redirects me to the browser version and not directly to the application, this is annoying because it does not have the same performance and fluidity use Gong from the mobile browser than from the application itself. º The transcripts are not accurate, this generates a bit of confusion when it comes to understanding what this platform is trying to say. This means that we always have a staff to validate all the information that Gong is providing, since without this there would always be confusion due to how deficient the automatic transcriptions that this platform sometimes has. º I have a problem with the recordings of the calls, I like that they are configured automatically, without the need for me to select to record the calls, but I realize that when I go to review the recordings the voice of the Gong is repeated, as if it was an echo. This is a bit annoying since reviewing the recordings I cannot concentrate on what the other person is saying since the echo makes it difficult to understand the communication that took place with this platform. º It would be nice if the listening options were improved when being on the call, I would like it to have noise elimination so as not to record the parts where the client is breathing but only when he is speaking, this avoids annoying noises. Also, as I said before, the Gong echo is annoying, so I would like it to have the ability to eliminate echoes both for the client and for this platform and thus have a clean recording when obtaining those audios for the audit. º I would like it to have KPIs with which to measure the performance of different aspects and thus be able to make decisions regarding those results obtained in order to improve the aspects that are failing in relation to the scores obtained. º Could improve the classification system of the call records, sometimes it is difficult to have all that badly accommodated when wanting to determine what the call that the clients have made was for. Another thing is the way to use this function to make it easier as it is sometimes confusing for new users. #1- We had an overall positive experience with it.	PeopleLinx: Pros & Cons from Real Users Pros A very effective way to market and grow your business. It is well worth the investment. Your attention to detail and ability to turn strategy into action is unmatched! Thank you! Setup with PeopleLinx was made simple by the tremendous client success managers. I had trouble keeping up with all of the meetings that were scheduled as a result of using the PeopleLinx platform to reach out to constituents I would have had difficulty keeping up with or communicating with in the past. The Pros for PeopleLinx is that they are able to effectively build sales and provide great client leads. It is also extremely easy to use, and they have a fantastic support team. ✅ Boosts Sales Performance – Helps sales teams stay visible and build credibility with prospects, leading to more conversations and closed deals. ✅ Easy to Use – Simple, intuitive interface that makes it easy for reps to share content and engage on LinkedIn consistently. ✅ Improves Social Selling Skills – Provides structure and guidance to help salespeople position themselves as thought leaders. ✅ Great Customer Support – The PeopleLinx team is responsive, knowledgeable, and proactive in helping users succeed. ✅ Increases Team Engagement – Encourages collaboration and consistent participation across the sales organization. ✅ Drives Measurable ROI – Clear link between platform usage and increases in leads, engagement, and pipeline growth. I have been using PeopleLinx for nine months for email campaigns in business development. I learned about them through a cold call and found their service impressive enough to choose them over other vendors. The setup was straightforward, and I appreciate their acquisition of target lists and regular meetings. They integrate well with tools like HubSpot. Their diligence and knowledge are notable, and I see no need for changes. I rate them 10 out of 10 and have recommended them to others. Cons There is nothing I dislike about working this company! I will you great success! Sometimes is it difficult to get the messaging just right so that the subject line and message content do not trigger spam filters. I find the reporting feature can be a little confusing initially, but it becomes easier to manage once I gained a better understanding of its functionality. I wish the reporting dashboard offered a bit more customization, though the existing insights are still very helpful. I have tried to be critical, but i actually have no cons currently.
Gong: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	PeopleLinx: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Gong: Company Information Gong.io Founded: 2015 United States gong.io	PeopleLinx: Company Information PeopleLinx Founded: 2011 United States peoplelinx.com
Gong: Alternatives QEval Etech Global Services 4.5 out of 5 stars	PeopleLinx: Alternatives Hifive
Gong: Fathom Fathom.ai 5.0 out of 5 stars	PeopleLinx: Apollo Apollo.io 4.3 out of 5 stars
Gong: CallFinder 5.0 out of 5 stars	PeopleLinx: Fullcast
Gong: Jiminny 4.9 out of 5 stars	PeopleLinx: Pipedrive 4.7 out of 5 stars
Gong: SalesKen View All	PeopleLinx: Clay View All
Gong: Categories AI GTM Supported AI Meeting Assistants Supported AI Sales Assistants Supported AI Sales Tools Supported Call Monitoring Supported Call Recording Supported Conversation Intelligence Supported Go-To-Market Supported Inside Sales Supported Revenue Intelligence Supported Revenue Operations Supported Sales Coaching Supported Sales Enablement Supported Sales Forecasting Supported Sales Training Supported	PeopleLinx: Categories AI GTM Supported Email Marketing Supported Go-To-Market Supported Lead Generation Supported Lead Management Supported Marketing Automation Supported Sales Enablement Supported
Gong: Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Revenue Intelligence Features Actionable Insights Supported Alerts / Notifications Supported Call Scoring Supported Conversation Intelligence Supported CRM Interactions Supported Dashboard Supported Email/Message Interactions Supported Market Intelligence Supported Phone Call Interactions Supported Pipeline Visibility Supported Sales Coaching Supported Video Call Interactions Supported	PeopleLinx: Sales Enablement Features Collaboration Supported Contact Management Supported Content Management Supported Document Management Not Supported Goals / Quota Management Supported Lead Management Supported Meeting Management Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Supported Training Management Not Supported Show More Features Email Marketing Features A/B Testing Supported Artificial Intelligence Supported Auto-Responders Supported CAN SPAM Compliance Supported Customer Surveys Not Supported Drip Campaigns Supported Dynamic Content Not Supported Event Triggered Email Supported Image Library Not Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Supported Subscriber Management Supported Template Management Supported WYSIWYG Email Editor Not Supported Lead Generation Features Contact Discovery Supported Contact Import/Export Supported Lead Capture Supported Lead Database Integration Supported Lead Nurturing Supported Lead Scoring Supported Lead Segmentation Not Supported Pipeline Management Not Supported Prospecting Tools Supported Visitor Identification Not Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Supported Lead Distribution Supported Lead Nurturing Supported Lead Scoring Supported Lead Segmentation Supported Pipeline Management Supported Prospecting Tools Supported Source Tracking Supported Marketing Automation Features A/B Testing Supported Analytics / ROI Tracking Not Supported Artificial Intelligence Supported Content / Blogging Platform Not Supported Customizable CTAs Supported Drip Campaigns Supported Dynamic Content Not Supported Landing Pages / Web Forms Not Supported Lead Scoring Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Not Supported Social Marketing Not Supported Website Visitor Tracking Not Supported
Gong: Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Zapier Supported 1mind Supported Calven Supported Clawdi Supported ClosedLoop AI Supported CloudTalk Supported Colors AI Supported Enterpret Supported FlashDocs Supported InboxCRM by AppEQ Supported Outdoo AI Supported Productboard Supported Survicate Supported Truto Supported Vidyard Supported Yess Supported join.me Supported Show More Integrations View All 200 Integrations	PeopleLinx: Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Zapier Supported 1mind Not Supported Calven Not Supported Clawdi Not Supported ClosedLoop AI Not Supported CloudTalk Not Supported Colors AI Not Supported Enterpret Not Supported FlashDocs Not Supported InboxCRM by AppEQ Not Supported Outdoo AI Not Supported Productboard Not Supported Survicate Not Supported Truto Not Supported Vidyard Not Supported Yess Not Supported join.me Not Supported Show More Integrations View All 7 Integrations
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