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About

From emerging brands to global enterprises, companies rely on front-line execution to bring their strategy to market. But all too often, busy work and bottlenecks disconnect the field from the big picture. Your commercial leadership is finally on the same page. Marketing is ready to deploy significant regional budgets. You've cracked the code on your supply chain. PINATA delivers efficiency, alignment, and precision to help get work done well. Leadership sets standards and goals; workforce managers build schedules and assignments; front-line workers execute well-defined tasks and complete standardized reports. In turn, data flows up from the field to unlock immediate performance improvement. From planning to bookkeeping, PINATA helps to maximize productivity and minimize errors across innumerable back-office tasks. To promote engagement, we deliver powerful tools through a friendly user experience that's industry-tested and team-approved.

About

Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a data-driven task management platform

Audience

Nextiva is ideal for enterprises and growing businesses seeking a unified, AI-powered platform to optimize customer journeys, boost workforce productivity, and deliver exceptional experiences across every channel

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.95 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PINATA
Founded: 2015
United States
www.gopinata.com

Company Information

Nextiva
Founded: 2008
United States
www.nextiva.com

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
EZ-GO Platform

EZ-GO Platform

EZ Factory

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Integrations

Active Directory
Agency Matrix
AuguTech
Clio
ConnectWise Automate
Flip
Google Chrome
HubSpot Data Hub
Humhealth
Liine
Macaw AMS
Mozilla Firefox
Nextiva XBert
Okta
Operata
Safari
SalesExec
SalesStreamliner
Tenfold
Zendesk

Integrations

Active Directory
Agency Matrix
AuguTech
Clio
ConnectWise Automate
Flip
Google Chrome
HubSpot Data Hub
Humhealth
Liine
Macaw AMS
Mozilla Firefox
Nextiva XBert
Okta
Operata
Safari
SalesExec
SalesStreamliner
Tenfold
Zendesk
Claim PINATA and update features and information
Claim PINATA and update features and information
Claim Nextiva and update features and information
Claim Nextiva and update features and information