HelpWireElectronic Team, Inc.
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Related Products
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About
Glass Desktop Box is Windows software for organizing local files in visual workspaces and sharing selected files or folders. Users arrange items in customizable Desktop Boxes, create tabs and folder links, add notes, and choose static or animated backgrounds. A Windows host can invite colleagues, clients, or friends to access a shared workspace or exchange files through a browser link; guests can upload and download without installing the desktop app or creating an account. Transfers use a direct peer-to-peer connection when possible, with a relay fallback, and shared files are not kept in permanent cloud storage. PIN-protected access and live chat are available during sharing. The software serves individuals and teams that want to organize projects locally while sharing files across devices. The host application runs on Windows; recipients can join using browsers on Windows, Mac, Linux, iPhone, iPad, or Android.
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About
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead.
HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
– No sign-up for the remote user
– Reboot & reconnect
– UAC elevation support
– File transfer
– Wayland support on Linux
– Concurrent sessions
– Multi-screen view
– Two-factor authentication (2FA)
– Firewall-friendly connections
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Individuals, freelancers, small businesses, and remote teams needing cross-platform file and folder exchange with colleagues, clients, or friends, plus customizable Windows desktop organization.
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Audience
Developers, Support, Tech support, remote support
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€11.99 one-time
Light is a one-time purchase at €11.99 net and includes one Windows license for one computer, 12 months of online services and updates, and a 1 GB monthly relay allowance. Starter is €22.99 net and includes a 5 GB monthly relay allowance. Direct peer-to-peer transfers do not use the relay allowance. After 12 months, the activated local version remains usable, but online services require a new purchase. There is no subscription or automatic renewal.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0
The product is completely free of charge, no fees and no ads
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationGlass Desktop Box
Germany
glassdesktopbox.com
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Company InformationElectronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/
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AlternativesNo Alternatives
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Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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