ScreenSteps

ScreenSteps

Blue Mango Learning Systems
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About

Document everything. For you, your users and your team. A place to think and track ideas for you & your team. A powerful yet beautifully simple editor that never gets in your way. Embed external web content: videos, code snippets and more. Powerful keyboard & markdown shortcuts to stay productive. Fast, safe, secure and available everywhere. A home for your team, best-practices and thoughts. Draft new changes and collaborate asynchronously. Discuss and review your drafts & changes. Secure and private docs for you and your team. Track everything, view diffs and revert mistakes.

About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that need a documentation solution

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$57.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Clean interface. The product like any editor has a learning curve. It takes a while but you'll eventually get the hang of it.
  • Great editor interface. Generate book as Static Website, PDF, eBook. Free for open source projects. Syncs with GitHub and GitLab. Version control and async collaboration.

Cons

  • I am locked out and cannot access the whitepaper I am writing. This is a terrible experience for a writing application. I've used Slab and Knowledge 360 and I've never experienced anything like this.
  • No cons - Community edition is free forever although with limitations.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

GitBook
Founded: 2014
France
www.gitbook.com

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Alternatives

Archbee

Archbee

AiurLabs

Alternatives

Panviva

Panviva

Upland Software

Categories

API Documentation Supported
Corporate Wiki Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Not Supported
Self Service Portal Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Desktop.com Supported
AccessOwl Supported
Doowii Supported
GitHub Supported
Google Analytics Supported
Guideflow Supported
HelpBar Supported
HelpHub Supported
Indent Not Supported
Intercom Supported
Markprompt Supported
Mermaid Chart Supported
Outdoo AI Not Supported
Polyhedra Supported
Reo.Dev Supported
Rippling Not Supported
SIA Supported
Supademo Supported
Twig Supported
Zendesk Not Supported

Integrations

Desktop.com Supported
AccessOwl Not Supported
Doowii Not Supported
GitHub Not Supported
Google Analytics Not Supported
Guideflow Not Supported
HelpBar Not Supported
HelpHub Not Supported
Indent Supported
Intercom Not Supported
Markprompt Not Supported
Mermaid Chart Not Supported
Outdoo AI Supported
Polyhedra Not Supported
Reo.Dev Not Supported
Rippling Supported
SIA Not Supported
Supademo Not Supported
Twig Not Supported
Zendesk Supported
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