GetFeedback

GetFeedback

SurveyMonkey
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About

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

About

Pointerpro (formerly Survey Anyplace) is a software platform to create your own online assessments questionnaires with auto-generated personalized reports. It helps you turn your expertise into a tool that delivers personalized advice at scale. Discover why companies like Capgemini, Eneco, EDF, and Bare International, and expert advisors, including consultants, coaches, HR professionals, and marketers worldwide use Pointerpro to automate the delivery of personalized advice. Whether your goal is to scale your advisory business, generate leads, or simply save time through automation, Pointerpro makes it easy. Seeing is believing. Start your 7-day free trial with all functionality enabled to experience how you can automate your advice delivery with Pointerpro.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Global brands that use Salesforce and want to gather insights about their customers

Audience

Midsize consulting and coaching agencies, Marketers, and HR professionals

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$33 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.4 / 5
features 4.7 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I liked the ease of implementation with my team! Survey Anyplace immediately met the needs of my team providing us with the data we needed to make informed decisions.
  • After searching for a solution which could auto-generate reports in response to survey responses, Survey Anyplace/Report hit the spot! Love how it looks - the UX is great, and it's highly customisable.
  • The ease of use to get the assessment set up as well as designs and structure made the visual look professional. The support is fantastic and a huge reason we are continuing to use Survey Anyplace.
  • I think it could be a great product if it were made easier to use. I like the ability to design and distribute the survey easily. The technical assistance when I got it was also great.
  • Survey Anyplace is a tool that provides a survey to PDF generation. It has excellent features and support is unbelievable!!

Cons

  • I did not like the time it took from implementation to user comfort. The learning curve was longer than I expected.
  • If I'd not had their excellent support to rely on, I honestly would have struggled setting up the formulas for the creation of the reports; however, I that's probably more to do with my limitations than theirs!
  • There are quirks that needed to be worked out that were not straight forward when we started the project.
  • The collation of results is clunky - the dashboard should be able to convert a report - my sense was that there was a deliberate will to up-sell with further services rather than making them easy to use. I was happy eventually but it was not straightforward. I would ask a lot more questions if going through the signing up process again.
  • Like any tool, you have to invest time to use it. I don't think there is a better solution in the marketplace for high-end surveys and PDF reports.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

SurveyMonkey
Founded: 1999
United States
www.getfeedback.com

Company Information

Pointerpro
Founded: 2012
Belgium
pointerpro.com

Alternatives

Alternatives

Extellio

Extellio

Extellio International AB
Delighted

Delighted

Qualtrics

Categories

Customer Feedback Supported
NPS Supported
Online Quiz Makers Supported
Survey Supported

Categories

Assessment Supported
Lead Generation Supported
Online Quiz Makers Supported
Survey Supported
Training Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Assessment Features

Certification Management Not Supported
Individualized Assessments Supported
Multi-User Collaboration Supported
Proctoring Not Supported
Scoring Supported
Skill Testing Supported
Surveys Supported
Test / Quiz Creation Supported

Lead Generation Features

Contact Discovery Supported
Contact Import/Export Not Supported
Lead Capture Supported
Lead Database Integration Not Supported
Lead Nurturing Not Supported
Lead Scoring Not Supported
Lead Segmentation Not Supported
Pipeline Management Supported
Prospecting Tools Not Supported
Visitor Identification Not Supported

Pre-employment Testing Features

Aptitude Testing Supported
Candidate Comparison Supported
Candidate Management Supported
Customizable Tests Supported
Online Testing Supported
Personality Testing Supported
Pre-made Test Library Not Supported
Real Time Reporting Supported
Skill Testing Supported
Test Authoring Not Supported
Workflow Management Not Supported

Training Features

Academic / Education Supported
Asynchronous Learning Not Supported
Blended Learning Supported
Built-In Course Authoring Not Supported
Built-in LMS Not Supported
Certification Management Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Not Supported
Mobile Learning Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Supported

Integrations

5X Supported
Campaign Monitor Supported
Echoes Supported
Emailable Not Supported
Facebook Not Supported
Formstack Not Supported
Formstack Documents Not Supported
Google Analytics Not Supported
Kapiche Supported
KonnectzIT Supported
Mailchimp Not Supported
Maintenance Care Not Supported
Make Not Supported
MindCloud Not Supported
NeverBounce Not Supported
QEval Supported
Salesforce Supported
Vtiger Help Desk Not Supported
Wufoo Not Supported
Zapier Not Supported

Integrations

5X Not Supported
Campaign Monitor Not Supported
Echoes Not Supported
Emailable Supported
Facebook Supported
Formstack Supported
Formstack Documents Supported
Google Analytics Supported
Kapiche Not Supported
KonnectzIT Not Supported
Mailchimp Supported
Maintenance Care Supported
Make Supported
MindCloud Supported
NeverBounce Supported
QEval Not Supported
Salesforce Not Supported
Vtiger Help Desk Supported
Wufoo Supported
Zapier Supported
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