SmartInterview

SmartInterview

Pulse Partners Sàrl (SmartInterview)
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About

Genway AI is an AI-powered user research solution designed to help teams set research goals, conduct conversational interviews, and derive deep insights from customers, all in one unified workflow. Users define their research objective, and Genway’s digital interviewer autonomously schedules and conducts interviews. After interviews are complete, it provides real-time summaries, automatic tagging, theme detection, emotion and facial expression analysis, and quantitative metrics to help interpret findings. Genway supports contextual and usability studies such as prototype testing, churn analysis, or post-launch feedback, allowing researchers to quickly capture qualitative “thick data” at scale and feed results into existing workflows via integrations. Genway emphasizes privacy and enterprise readiness, being certified for GDPR, SOC 2, HIPAA, and CCPA compliance.

About

SmartInterview is a web-based survey and market research platform for creating questionnaires, collecting responses, and analyzing findings. Users can build surveys with choice, rating, NPS, matrix, and open-text questions, then add logic, branching, quotas, and screening. AI can draft a questionnaire from a research goal, while open-ended responses can be collected by text or voice and followed by AI-generated probes. The platform provides live charts, filters, cross-tabulations, satisfaction metrics, and AI-assisted themes with respondent quotes. Teams can export results to Excel or CSV or share dashboards. SmartInterview supports multilingual surveys and is designed for brand, marketing, and insights teams, research agencies, startups, and nonprofits conducting customer, employee, or market research.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product, UX/UX-research and innovation teams wanting a solution to conduct and analyze user interviews at scale to inform design, messaging and strategy

Audience

Brand, marketing and insights teams, market research agencies, startups and non-profits

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

CHF 45/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Genway
Founded: 2023
United States
www.genway.ai/

Company Information

Pulse Partners Sàrl (SmartInterview)
Founded: 2024
Switzerland
smartinterview.ai

Alternatives

Alternatives

KwikSurveys

KwikSurveys

Kwik Surveys
ZipSurvey

ZipSurvey

Reliant
Listen

Listen

Listen Labs
Whyser

Whyser

Whyser, Inc.
Amplitude Research Solutions

Amplitude Research Solutions

Amplitude Research

Categories

AI Research Tools Supported

Categories

Survey Supported

Integrations

Figma Supported
Jira Supported
Segment Supported
Slack Supported
Zendesk Supported

Integrations

Figma Not Supported
Jira Not Supported
Segment Not Supported
Slack Not Supported
Zendesk Not Supported
Claim Genway and update features and information
Claim Genway and update features and information
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Claim SmartInterview and update features and information